Customer Support Specialist II 4x4 2nd shift - Shared Services - Monterrey

Uber Freight; Monterrey; On-site; MXN 223,000 - 357,000; Full time

Job summary

Uber Freight in Monterrey is hiring a Customer Support Specialist II to support our U.S. and Canada operations with data entry, scheduling, tracking, and resolving delivery issues.

This onsite role operates a 4x4/10-hour shift pattern with weekend rotation; hours may be 14:00-23:00 or 14:00-24:00 on weekdays and 10:00-20:00 on weekends.

Qualifications

• Advanced English, verbal and written.

Responsibilities

• Solve Problems: Review available information and decide how to resolve.
• Call First: Contact facilities and carriers to resolve escalations.
• Exercise empathy: Understand carrier and customer perspectives and treat them with dignity.
• Communicate: Provide carriers/customers with prompt updates on escalations.
• Prioritize: Decide which issues to resolve next based on urgency.
• Evolve: Adapt with a team that continuously changes.
• Share ideas: Propose solutions to improve experience with systems and processes.

Skills

Advanced English

Education

Bachelor's degree

Job description

Customer Support Specialist II 4x4 2nd shift - Shared Services - Monterrey

Monterrey, NL 64640, Mexico

Job Type: Onsite

Salary Type: Salary
Req: # 2542

No immigration sponsorship or transfer available for this role.

About the Role

Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. People in this role work an alternate schedule. They work afternoon (second shift) shifts that last ten hours for four days and then take four rest days (4x4). This means that they rotate weekend work with other team members. When your days to work fall on Mon-Fri, the hours will be 14:00-23:00 or 4 x 4 the hours will be 14:00-24:00. When the days fall on Sat-Sun, the hours will be 10:00-20:00.

What the candidate will do?

• Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolve
• Call First: Make calls to facilities and carriers to resolve escalations quickly
• Exercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat them with dignity and respect as you resolve their issues; maintain cooperative and professional work relationships with all stakeholders
• Communicate: Provide carriers/customers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues quickly
• Prioritize: Make decisions about which issues to resolve next based on level of urgency
• Evolve: Adapt with and to a team that continuously changes
• Share ideas and feedback: Offer solutions to improve carrier, facility, and customer experience with our systems and processes

Basic Qualifications

• Advanced English, verbal and written.
• 2 years of experience with customer interaction – or – bachelor’s degree and one year of experience with customer interaction.

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com .

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.