Logistics Customer Support Coordinator (Gohighlevel)

The Big Jobsite; Xico; Remote; MXN 207,000 - 344,000; Full time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible

Job summary

The Big Jobsite is seeking a Logistics Customer Support Coordinator to manage day-to-day clerical and operational tasks, serving as the first point of contact for inbound communications while streamlining workflows for a transportation service. The role requires Go High Level proficiency, 3+ years in logistics/dispatch, and excellent verbal communication.

This is a remote independent contractor position with a 40-hour workweek schedule.

Qualifications

• Excellent verbal communication with a warm, compassionate phone manner.
• Strong organizational and multitasking abilities in a fast-paced environment.
• High level of attention to detail, particularly with scheduling and invoicing accuracy.
• Proven experience using Go High Level, including setting up automations and managing workflows.
• At least 3 years of experience in logistics, transportation, or dispatch coordination.

Responsibilities

• Handle high volumes of inbound calls from riders, customers, and drivers, providing timely updates on ETAs and service inquiries.
• Manage email correspondence with contracted organizations, including processing and sending invoices.
• Coordinate and build daily driver schedules and route assignments to ensure next-day readiness.
• Generate and distribute quotes for ride requests, supporting both one-time and weekly booking clients.
• Leverage Go High Level to build automations and streamline customer communication workflows.
• Maintain organized records of client bookings, driver availability, and service contracts.
• Ensure seamless coordination between drivers, clients, and contracted healthcare and corporate partners.
• Maintain service quality standards appropriate for medical and workforce transportation clients.

Skills

Verbal communication

Organizational skills

Multitasking

Attention to detail

Go High Level

Tools

Go High Level

Job description

Job Overview

Our client is seeking a Logistics Customer Support Coordinator (GoHighLevel) to manage day-to-day clerical and operational tasks, serving as the first point of contact for inbound communications while streamlining workflows for a transportation service.

Schedule

Monday - Friday, 7:00 AM - 3:00 PM CST, with 1 hour unpaid break (40 work hours per week).

Responsibilities

• Handle high volumes of inbound calls from riders, customers, and drivers, providing timely updates on ETAs and service inquiries.
• Manage email correspondence with contracted organizations, including processing and sending invoices.
• Coordinate and build daily driver schedules and route assignments to ensure next-day readiness.
• Generate and distribute quotes for ride requests, supporting both one-time and weekly booking clients.
• Leverage Go High Level to build automations and streamline customer communication workflows.
• Maintain organized records of client bookings, driver availability, and service contracts.
• Ensure seamless coordination between drivers, clients, and contracted healthcare and corporate partners.
• Maintain service quality standards appropriate for medical and workforce transportation clients.

Requirements

• Proven experience using Go High Level, including setting up automations and managing workflows.
• At least 3 years of experience in logistics, transportation, or dispatch coordination.
• Excellent verbal communication skills with a warm, compassionate phone manner.
• Strong organizational and multitasking abilities in a fast-paced environment.
• High level of attention to detail, particularly with scheduling and invoicing accuracy.

Contract type

Independent Contractor

Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations