Logistics Coordinator - MEX

Worldwide Express; Monterrey; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

GlobalTranz is seeking a Logistics Coordinator in Monterrey to ensure on-time pickup and delivery while supporting Customer Success, Carrier Sales, Direct Sales, and Customer Sales teams. You will manage load tracking, carrier communications, and issue resolution to maintain high service levels for GlobalTranz’s client network.

You will gather and relay shipment details, update our load management system, and back-up teammates to ensure complete client satisfaction with professional

Formación

• High school diploma or GED required.
• Experience in administrative support preferred.
• Experience in customer services role preferred.
• In lieu of degree, combination of education and years of experience will be considered.

Responsabilidades

• Deliver multi-level operational support for GlobalTranz’s client shipments and transportation through tracking and tracing activity (inbound/outbound phone calls, texts and e-mails), ensuring on-time delivery and pick-up.
• Clarify load requirements with carriers, confirming drivers have proper information (pick up & delivery requirements)
• Constant and clear communications with stakeholders all GlobalTranz’s load.
• Utilize and update tracking methods using GlobalTranz’s load management system.
• Maximize the productivity and workflow of the department by emphasizing load board priorities, efficiencies, and board coverage.
• Provide support to the OS&D department by gathering detailed information from carriers, customers, and internal representatives to quickly resolve shipment issues.
• Handle client problems following GlobalTranz’s standard operating procedures (SOPs) and escape to proper business function as needed, maintaining customer satisfaction, and supplying high quality service and work ethic while representing GlobalTranz.
• Serve as back-up support as needed to other department team members to ensure complete client satisfaction according to GlobalTranz standards.

Conocimientos

Communication

Multitasking

Attention to detail

Punctuality

Teamwork

Sense of urgency

Educación

High school diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

PURPOSE The Logistics Coordinator will have strong problem-solving capabilities skills, ensuring all freight is delivered/picked-up on time with a focus on sustaining steady and first-class service to GlobalTranz’s client network. Given this role supports many teams including Customer Success, Enterprise Growth, Carrier Sales, Direct Sales, and Customer Sales, the Logistics Coordinator will be responsible for ensuring that GlobalTranz’s customers receive timely service information from pickup to delivery by working with our network of carriers.

• Deliver multi-level operational support for GlobalTranz’s client shipments and transportation through tracking and tracing activity (inbound/outbound phone calls, texts and e-mails), ensuring on-time delivery and pick-up.
• Clarify load requirements with carriers, confirming drivers have proper information (pick up & delivery requirements)
• Constant and clear communications with stakeholders all GlobalTranz’s load.
• Utilize and update tracking methods using GlobalTranz’s load management system.
• Maximize the productivity and workflow of the department by emphasizing load board priorities, efficiencies, and board coverage.
• Provide support to the OS&D department by gathering detailed information from carriers, customers, and internal representatives to quickly resolve shipment issues.
• Handle client problems following GlobalTranz’s standard operating procedures (SOPs) and escape to proper business function as needed, maintaining customer satisfaction, and supplying high quality service and work ethic while representing GlobalTranz.
• Serve as back-up support as needed to other department team members to ensure complete client satisfaction according to GlobalTranz standards.

The Logistics Coordinator will have strong problem-solving capabilities skills, ensuring all freight is delivered/picked-up on time with a focus on sustaining steady and first‑class service to GlobalTranz’s client network. Given this role supports many teams including Customer Success, Enterprise Growth, Carrier Sales, Direct Sales, and Customer Sales, the Logistics Coordinator will be responsible for ensuring that GlobalTranz’s customers receive timely service information from pickup to delivery by working with our network of carriers.

Essential Duties & Responsibilities

• Deliver multi-level operational support for GlobalTranz’s client shipments and transportation through tracking and tracing activity (inbound/outbound phone calls, texts and e-mails), ensuring on‑time delivery and pick‑up.
• Clarify load requirements with carriers, confirming drivers have proper information (pick up & delivery requirements)
• Constant and clear communications with stakeholders all GlobalTranz’s load.
• Utilize and update tracking methods using GlobalTranz’s load management system.
• Maximize the productivity and workflow of the department by emphasizing load board priorities, efficiencies, and board coverage.
• Provide support to the OS&D department by gathering detailed information from carriers, customers, and internal representatives to quickly resolve shipment issues.
• Handle client problems following GlobalTranz’s standard operating procedures (SOPs) and escape to proper business function as needed, maintaining customer satisfaction, and supplying high quality service and work ethic while representing GlobalTranz.
• Serve as back‑up support as needed to other department team members to ensure complete client satisfaction according to GlobalTranz standards.

Required Knowledge/Skills/Abilities

• Working knowledge of Microsoft Office programs
• Experience working with telephony technologies.
• Superior communication skills
• Basic computer and typing skills.
• Excellent multitasking and prioritization skills
• Ability to work in a team environment while delivering independent results.
• Work with a sense of urgency
• Punctuality and good attendance
• Attention to detail.
• Positive attitude

Qualifications

• High school diploma or a GED required.
• Experience in administrative support role preferred.
• Experience in customer services role preferred.
• In lieu of degree, combination of education and years of experience will be considered.

PHYSICAL DEMANDS & WORK ENVIRONMENT

Work Environment:

Job is typically performed in a general office environment.

Physical Requirements

NP

Not Present

O

Occasional (Up to 25% of time)

F

Frequent (26%-74% of time)

C

Constant (75% or more of time)