LM848: Manager Ramp Operations II

Fedex; Santiago de Querétaro; On-site; MXN 600,000 - 1,100,000; Full time

Job summary

FedEx Express Latin America and Caribbean Division in Querétaro, Mexico is seeking a Manager Ramp Operations II to lead loading and unloading, weight and balance, and safety across ramp activities. This full-time role requires strong leadership and operational discipline.

You will supervise staff, coordinate with airport authorities, manage delays and re-routes, and ensure compliance with company policies and local regulations. Fluency in English and a valid driver’s license are required.

Qualifications

• Two years of college or equivalent required.
• Five years of experience in Ramp operations.
• Fluent in English; valid driver’s license; strong leadership and planning skills.

Responsibilities

• Select, train, motivate, and evaluate staff in ramp operations.
• Plan, organize, and schedule to minimize time and align with budgets.
• Ensure ramp operations are safe, efficient, and compliant.
• Ensure aircraft maintenance and security for arrivals/departures.
• Supervise marshaling for arriving/departing flights and ground equipment.
• Ensure weight and balance procedures are followed by ramp agents.
• Maintain professional relations with local airport officials and inform Sr. Management.
• Manage flight delays, overflows, cancellations, and re-routes; coordinate with Flight Ops.
• Supervise performance, discipline, and counseling per corporate policies.
• Main responsibilities as listed; perform other duties as required.

Skills

Leadership Skills

Planning & Organizing Skills

Judgement & Decision Making Skills

Presentation Skills

Analytical Skills

Supervision/Management Skills

Valid driver's license

Excellent written and verbal沟通 skills

Fluent in English (600 TOEIC points)

SFA 80 Engagement

Education

Two years of college/Equivalent

Job description

Welcome

Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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RC780699 LM848: Manager Ramp Operations II (Open)

LM848: Manager Ramp Operations II

Full time

Carretera Estatal 200Querétaro Tequisquiapan #200Aeropuerto Intercontinental Querétaro76295 Querétaro, QUEMexico

“Supervise the loading and off-loading of aircraft’s in the most efficient and effective way possible; to ensure that safe and efficient operations exist at FedEx ramp facilities and supervise customs clearance procedures.

Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, and Advisory. Management responsibilities include disciplinary action up to and including dismissal.”

1. Select, train, motivate, and evaluate a subordinate staff in handling ramp operations such as loading/off-loading, weight, and balance of the aircraft and in complying with related company and local policies, procedures, rules, norms, and practices (labeling, proper loading/off-loading, all documentation completed, and well-organized, weight and balance, marshaling, etc.)
2. Control and effectively utilize manpower through planning, organizing, and scheduling to minimize loss of time while working within the framework of the capital and operating budgets.
3. Ensure Ramp Operations are performed safely, efficiently, and effectively.
4. Ensure aircraft maintenance and security are provided for arrival/departure.
5. Supervise marshaling for arriving/departing flights and proper operations of ground equipment.
6. Ensure proper weight and balance along with loading and offloading procedures are adhered to Ramp Agents.
7. Establish and maintain a cordial professional relationship with local airport officials and keep them abreast of changes in local legislation that may affect the business. Changes need to be communicated to local management and affected employees and Sr. Management.
8. Supervise any flight delays, overflows, cancellations, and re-routes. Communicate with Flight Operations on aircraft and related ramp activities.
9. Supervise employees (performance evaluation, pay increases, discipline, counseling, etc.) within Corporate Personnel Policies and Procedures.
   Main responsibilities are those most important or most frequently performed duties. The incumbent will perform other duties as required.

Education:

Two (2) years of college/Equivalent.

Experience:

Five (5) years of experience in Ramp operations.

Skills:

• Leadership Skills
• Planning & Organizing Skills
• Judgement & Decision Making Skills
• Presentation Skills
• Analytical Skills
• Strong basic supervision/management and human relations skills
• Valid driver’s license with a good driving record
• Excellent written and verbal communication skills
• Fluent in English (600 TOEIC points)
• SFA 80 Engagement

Importante: Con fundamento en la política 4-15 de Oportunidad de Carrera del Manual de Gente de LAC: “El hecho de que un empleado no facilite la información completa que demuestre claramente si reúne las calificaciones exigidas en el puesto anunciado puede dar lugar a que no se lo tenga en cuenta”

Vigencia del boletín: del10 al 16 de Septiembre del 2026.