LM021: Service Agent I

FedEx; Ciudad de México; On-site; MXN 96,000 - 152,000; Full time

Job summary

FedEx Express Latin America and Caribbean Division is hiring for a Service Agent I in Mexico City. The role involves over-the-counter and phone customer service, package tracing, and administrative support at the station level.

Minimum requirements include a high school diploma, fluency in the local language, basic English, and at least one year of clerical or customer service experience. The position requires lifting and the ability to work variable shifts in a fast-paced environment.

Qualifications

• High School degree or equivalent.
• Fluent in local language (spoken and written).
• Basic English proficiency.
• Minimum 1 year clerical or customer service experience.

Responsibilities

• Assist customers by tracing packages and answering questions about FedEx products and services.
• Provide over-the-counter and phone support.
• Prepare and review various operations reports.
• Handle customers with packages in cage and maintain records.
• Interface with customers on customs-related issues and ensure proper documentation.
• Maintain neat and professional appearance of counter and work area.

Skills

Office skills

Communication

Professional appearance

Basic skills test

Heavy lifting

Shift flexibility

Education

High School diploma

English proficiency

Local language fluency

Job description

Welcome

Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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RC787618 LM021: Service Agent I (Open)

LM021: Service Agent I

Full time

Calle H. Congreso de la Unión No. 5840Interior Bodega FedExColonia Bondojito07850 Alcaldía Gustavo A. Madero, CMXMexico

Involves performing a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.

General job description:

Under close supervision performs the following activities:

• Assists customer by tracing packages, answering questions regarding FedEx products and services and providing over-the-counter service and over the phone service.
• Types or otherwise prepares various operations reports.
• Handles customers with packages in cage.
• Maintains and audits records and files as assigned (airway bills). Review airway bills and register as necessary.
• Checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination.
• Provides administrative and clerical support to Station Ops Manager.
• Interfaces with customers on customs related issues.
• Maintains neat and clean appearance of the workplace/front counter, self and uniform.
• Recognizes new customers or additional business opportunities, opens new accounts, obtains additional shipments and submits sales leads.
• May be required to perform other duties as assigned

Minimum Requirements:

Minimum Education:

• High School degree/Equivalent.
• Spoken and written fluency in local language.
• Demonstrated basic English.

Minimum Experience:

• One (1) year previous clerical or customer service experience in a service environment.

Minimum Required Skills:

• Good general office skills required including typing, filing and computer literacy
• Excellent communication, organizational and human relations skills
• Clear and articulate speaking voice. Clean cut and neat appearance
• Ability to successfully complete the Reading, Listening, Sorting and Math sections of the Basic Skills Test
• Ability to lift 70 lbs (32 kgs) and to maneuver any single package weighing up to 150 lbs. (68 kgs) with appropriate equipment
• Able to work variable shifts

FedEx está comprometido con un lugar de trabajo diverso e inclusivo.

FedEx es un empleador que ofrece igualdad de oportunidades y no discrimina por motivos de raza, color, religión, ciudadanía, información genética, edad, sexo, embarazo, discapacidad, orientación sexual, identidad de género, expresión de género, estado civil, servicio militar o cualquier otra condición protegida por las leyes locales