Learning Manager UTR

Amazon Inc.; Mérida; On-site; MXN 700,000 - 1,000,000; Full time

Job summary

Amazon Inc. is seeking a Learning & Development leader for the Mexico sub-region (South) to drive the L&D strategy, own program delivery, and measure training impact on operations.

The role requires managing a regional team and coordinating cross-functional initiatives to align with leadership priorities. The successful candidate will translate operational pain points into learning solutions, launch training for new sites and processes, and track performance metrics to improve associate

Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field.
• Experience working with cross-functional teams.
• Experience defining and implementing process improvement initiatives using data and metrics.
• Speak, write, and read fluently in English.
• Experience building and managing teams in high-volume manufacturing environments.
• Experience communicating complex information to senior stakeholders and influencing decisions, or ad hoc analysis using advanced Excel.
• Knowledge of general AI tools.
• Experience with Learning Management Systems (LMS).

Responsibilities

• Owns strategy execution within a defined framework.
• Contributes to sub-regional strategic planning and influences the team's roadmap.
• Translates operational pain points into learning solutions.
• Manages launch readiness for Learning regarding new sites/processes and conducts delivery quality audits with corrective actions.
• Defines and tracks metrics measuring team progress, associate experience, and operational excellence.
• Develops mechanisms to report on training effectiveness.
• Leads regional and national-scope programs.
• Independently manages a team of staff and managers; hires talent; onboarding, calibration, and performance management within the region.
• Collaborates with other regional Learning Managers for best practices and cross-functional initiatives, and presents decisions and results to leadership up to three levels above.

Skills

Cross-functional teamwork

Process improvement

English fluency

Team management

Data-driven decision making

Explain complex info to executives

Advanced Excel

AI tools awareness

Education

Bachelor's degree in Operations/SCM/Engineering

Tools

Learning Management System (LMS)

General AI tools

Job description

Lead the execution of the Learning & Development strategy for the Mexico sub-region (South), within the strategic framework defined by leadership. Own program delivery, team management, and the measurement of training impact on operational results.

Key job responsibilities

• Owns strategy execution within a defined framework.
• Contributes to sub-regional strategic planning and influences the team's roadmap.
• Translates operational pain points into learning solutions.
• Manages launch readiness for Learning regarding new sites/processes and conducts delivery quality audits with associated corrective actions.
• Defines and tracks metrics measuring team progress, associate experience, and operational excellence.
• Develops mechanisms to report on training effectiveness.
• Leads regional and national-scope programs.
• Independently manages a team of staff and managers; hires talent; and oversees onboarding, calibration, and high/low-performance management within the region.
• Shares responsibility with other regional Learning Managers for best practices and cross-functional initiatives, and presents decisions and results to leadership up to three levels above.

Basic Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
• Experience working with cross-functional teams
• Experience defining and implementing process improvement initiatives using data and metrics
• Speak, write, and read fluently in English
• Experience building and managing teams
• Experience in high-volume manufacturing environments
• Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience performing ad hoc analysis using advanced Excel
• Knowledge of general AI tools
• Experience with Learning Management Systems (LMS)

Preferred Qualifications

• Experience focused on Adult Learning Theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering Soft Skills, Technology Skills and/or Technical or other Systems training
• Experience with creating & improving a variety of processes across product types & teams
• Experience with machine learning (ML) tools and methods
• MBA and L&D certifications.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.