Learning & Development Manager

fourseasons

La Manzanilla

Presencial

MXN 420.000 - 540.000

Jornada completa

Hace 4 días

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Generador de candidaturas

Transforma esta oferta en una entrevista — un currículum y una carta de presentación creados pensando en lo que quiere el empleador.

Supera los filtros ATS

Ventajas ofrecidas por este puesto de trabajo

Employee discount for stays at FourSe

Comprehensive benefits package

Descripción de la vacante

Four Seasons seeks a Development Manager to lead learning and development initiatives that elevate colleague capabilities, engagement, and performance across the resort in Mexico. You will partner with leaders to identify needs, design programs, and foster a culture of growth aligned with Four Seasons standards and values.

The role focuses on onboarding, leadership development, and continuous learning, delivering training to colleagues at all levels while maintaining compliant records and

Formación

3+ years in Learning & Development or related field, luxury hospitality preferred.
Experience designing and facilitating training for diverse audiences and organizational levels.
Strong knowledge of L&D principles, adult learning, and talent development practices.
Excellent written and spoken English; additional languages are a plus.
Strong facilitation, presentation, communication, and interpersonal skills.
Excellent organizational and project management skills; ability to handle multiple initiatives.
Strong coaching, influencing, and stakeholder management skills.
Ability to analyze development needs and translate them into practical learning solutions.
Proficiency in Microsoft Office and LMS or other digital learning platforms.
High discretion, professionalism, and attention to detail.
Flexible schedule, including weekends and holidays.

Responsabilidades

Identify learning and development needs with leaders and align with priorities.
Design, coordinate, and facilitate training programs for colleagues at all levels.
Partner with department leaders to develop individual and team development plans.
Coordinate onboarding and orientation to provide a consistent introduction to resort culture and standards.
Support leadership development initiatives, succession planning, and talent reviews.
Promote a culture of continuous learning, feedback, coaching across the resort.
Monitor participation and effectiveness of programs and report to leadership.
Coordinate internal trainers and external partners as needed.
Develop and maintain training materials, resources, and tools.
Support implementation of Four Seasons learning initiatives and standards locally.
Collaborate with HR and operations to align initiatives with business goals.
Identify opportunities for internal mobility and career development.
Maintain accurate learning records and ensure compliance with training requirements.
Evaluate training outcomes through feedback and performance indicators.
Represent the Four Seasons brand through learning experiences reflecting service excellence.

Conocimientos

Learning & Development

Hospitality industry

English proficiency

Facilitation

Presentation

Communication

Project management

Stakeholder management

Learning management systems

Microsoft Office

Attention to detail

Flexibility schedule

Herramientas

LMS or digital learning platforms

Microsoft Office

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An oceanfront resort on Mexico’s pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico’s Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico – far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered.

About the role

As a Development Manager, you will lead the design, coordination, and execution of learning and development initiatives that strengthen the capabilities, engagement, and performance of our colleagues. This role partners closely with leaders across the resort to identify development needs, deliver impactful learning experiences, and foster a culture of continuous growth aligned with Four Seasons standards and values.

What you will do

Identify learning and development needs across departments through collaboration with leaders, performance discussions, and organizational priorities.
Design, coordinate, and facilitate training programs, workshops, and development initiatives for colleagues at all levels.
Partner with department leaders to develop and implement individual and team development plans.
Coordinate onboarding and orientation programs, ensuring new colleagues receive a consistent and engaging introduction to the resort, culture, and service standards.
Support leadership development initiatives, succession planning, talent reviews, and internal career development programs.
Promote a culture of continuous learning, feedback, coaching, and professional growth across the resort.
Monitor participation, completion, and effectiveness of learning programs and provide regular reports and recommendations to leadership.
Coordinate internal trainers, subject-matter experts, and external training partners as needed.
Develop and maintain learning materials, training resources, presentations, and development tools.
Support the implementation of Four Seasons learning initiatives, standards, and corporate programs at the property level.
Collaborate with Human Resources and operational departments to ensure development initiatives support business objectives and guest experience standards.
Identify opportunities to strengthen internal mobility and prepare colleagues for future career opportunities within the organization.
Maintain accurate learning and development records, ensuring compliance with required training and certifications.
Evaluate training effectiveness through feedback, observations, performance indicators, and follow-up with department leaders.
Represent the Four Seasons brand by creating learning experiences that reflect our culture of service excellence and commitment to people.

What you bring

Minimum 3 years of experience in Learning & Development, Human Resources, Talent Development, or a related field, preferably within luxury hospitality.
Experience designing and facilitating training programs for diverse audiences and organizational levels.
Strong knowledge of learning and development principles, adult learning methodologies, and talent development practices.
Excellent written and spoken English; additional languages are an asset.
Strong facilitation, presentation, communication, and interpersonal skills.
Excellent organizational and project management skills, with the ability to manage multiple initiatives simultaneously.
Strong coaching, influencing, and stakeholder management skills.
Ability to analyze development needs and translate them into practical and impactful learning solutions.
Proficiency in Microsoft Office and learning management systems or other digital learning platforms.
High level of discretion, professionalism, and attention to detail.
Flexible schedule, including weekends and holidays, as required by business needs.