Information Technology and Data Specialist

fourseasons

La Manzanilla

Presencial

MXN 240.000 - 360.000

Jornada completa

Hace 6 días

Sé de los primeros/as/es en solicitar esta vacante

Generador de candidaturas

Una candidatura hecha para este puesto de trabajo — un currículum y una carta de presentación adaptados que responden directamente a la oferta.

Supera los filtros ATS

Ventajas ofrecidas por este puesto de trabajo

Employee meals

Stay discounts for Four Seasons stays

Dry cleaning for uniforms

Wellness and fitness programs

Descripción de la vacante

Four Seasons Resort Tamarindo, México seeks an Information Technology and Data Specialist to support hotel systems, manage server infrastructure, and ensure data security for operations and guest services.

The role requires handling desktop support, Active Directory, and network issues, with collaboration across departments and on-call support as needed. A hospitality tech background is preferred, along with bilingual English/Spanish communication.

Formación

Bachelor's degree in Information Technology, Computer Science, Systems Engineering, or related field.
1–2 years in IT infrastructure, systems administration, or hospitality tech.
Strong knowledge of Windows, desktop support, and Microsoft Office.
Experience with Active Directory, network infrastructure, and system security.
Familiarity with Opera PMS, Micros POS, PBX, HSIA, or similar systems.

Responsabilidades

Support the daily operation and availability of mission-critical hotel systems, including PMS, POS, HSIA, PBX, and network systems.
Assist in maintaining user accounts, permissions, system configurations, and documentation.
Monitor and maintain server infrastructure, operating systems, and performance; troubleshoot and upgrade.
Provide technical support for desktop OS, applications, hardware, and peripherals.
Support hotel applications including back office, Sales & Catering, HR, and other systems.
Diagnose and resolve hardware, software, network, and connectivity issues with minimal downtime.
Assist in implementing Four Seasons IT Core Standards across the property.
Participate in technology projects, upgrades, and new deployments.
Provide technical support for conference rooms, events, and guest tech requests.
Assist with Office 365, VPN, and collaboration tools administration.

Conocimientos

Windows OS

Active Directory

Server administration

Network infrastructure

Desktop support

Microsoft Office

Bilingual EN/ES

Documentation

Hospitality tech

Educación

Bachelor's degree in Information Technology or related field

Herramientas

Opera PMS

Micros POS

PBX

HSIA

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An oceanfront resort on Mexico’s pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico’s Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico – far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered.

About the role

The Information Technology and Data Specialist is responsible for assisting the Director of IT and Assistant Director of IT in ensuring the efficient operation, maintenance, and security of all technology systems, computer infrastructure, data, and voice communication services throughout the Resort. In this role, you will provide technical support to hotel operations, maintain critical business systems, and contribute to delivering a seamless technology experience for both employees and guests.

What you will do

Support the daily operation and availability of mission-critical hotel systems, including the Property Management System (PMS), Call Accounting, HSIA, PBX, and Food & Beverage Point of Sale (POS) systems, Network Systemas (Cisco, Ruckus, Nokia).
Assist in maintaining user accounts, permissions, system configurations, and documentation while providing systems administration support.
Monitor and maintain server infrastructure, operating systems, and overall system performance, including troubleshooting and upgrades.
Provide technical support for desktop operating systems, applications, hardware, and peripheral devices.
Support hotel applications including back office, Sales & Catering, Human Resources, and other operational systems.
Diagnose and resolve hardware, software, network, and connectivity issues while minimizing service interruptions.
Assist in implementing and maintaining Four Seasons IT Core Standards across the property.
Participate in technology implementation projects, system upgrades, and new technology deployments.
Provide technical support for conference rooms, events, guest technology requests, and business center services.
Assist with administration of communication platforms, including Office O365, VPN connectivity, and collaboration tools.
Support system backup, disaster recovery, and business continuity procedures.
Assist in maintaining wired and wireless network infrastructure, Active Directory, firewalls, and network security solutions.
Coordinate with third‑party vendors for system maintenance, repairs, and technology projects.
Provide on‑call support for critical hotel systems when operationally required.
Perform any additional duties as assigned by the Liders of IT or hotel leadership.

What you bring

Bachelor's degree in Information Technology, Computer Science, Systems Engineering, or a related field preferred.
Minimum of 1–2 years of experience supporting IT infrastructure, systems administration, or hospitality technology environments.
Strong knowledge of Windows operating systems, desktop support, hardware troubleshooting, and Microsoft Office applications.
Experience with server administration, Active Directory, network infrastructure, wired and wireless networking, and system security.
Knowledge of hotel technology platforms such as Opera PMS, Micros POS, PBX, HSIA, or similar hospitality systems is preferred.
Experience with system backups, disaster recovery, antivirus management, and infrastructure monitoring.
Strong analytical and problem‑solving skills with the ability to prioritize multiple technical issues.
Excellent customer service skills with the ability to support both internal users and hotel guests.
Strong organizational skills with attention to detail and documentation.
Excellent written and verbal communication skills in both English and Spanish.
Ability to work independently, collaborate across departments, and manage multiple priorities in a fast-paced luxury hospitality environment.
Flexibility to work evenings, weekends, holidays, and participate in on‑call support as business needs require.
Passion for technology, continuous learning, and delivering exceptional service.