Lead Scheduling Platforms Engineer

Nagarro1; Región Centro; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Nagarro1 is seeking a Lead Support Analyst to guide a global team responsible for the stability and performance of mission-critical scheduling applications across regions. You will oversee incident, problem, and change management and foster continuous improvement with IT stakeholders and vendors.

The role requires strong leadership, ITIL familiarity, and hands-on experience with enterprise ticketing tools and databases.

Qualifications

• Requires undergraduate degree.
• Experience leading a team of Application Support Analysts.
• Experience with IT ticketing systems (ServiceNow/Jira).
• Proficiency in Windows, SQL and Oracle PL/SQL.
• Familiarity with ITIL processes (Incident/Problem/Change).
• Strong documentation skills (PowerPoint, Visio).
• Excellent analytical and communication skills.
• Able to work independently in a fast-paced environment.

Responsibilities

• Lead a global team of Application Support Analysts across regions and time zones.
• Oversee incident, problem and change management with ITIL practices.
• Ensure performance and reliability of scheduling and corporate applications.
• Develop monitoring, reporting dashboards, and process improvements.
• Manage stakeholder and vendor relationships and roadmaps.

Skills

Leadership

Stakeholder management

Communication

Analytical thinking

Education

Undergraduate degree

Tools

ServiceNow

Jira

SQL

Oracle PL/SQL

Windows OS

PowerPoint

Visio

Job description

Nagarro1 is seeking a Lead Support Analyst to guide a global team responsible for the stability and performance of mission-critical scheduling applications across regions. You will oversee incident, problem, and change management and foster continuous improvement with IT stakeholders and vendors.

The role requires strong leadership, ITIL familiarity, and hands-on experience with enterprise ticketing tools and databases.