Java Support Lead | Incident & Automation Architect

Infosys; Monterrey; On-site; MXN 600,000 - 980,000; Full time

Job summary

Infosys in Monterrey seeks an L2 Production Support Lead for Java applications, focusing on incident management, proactive monitoring, and ITIL governance across multiple teams. You will own end-to-end support for critical services and drive improvements.

The role requires strong leadership, hands-on troubleshooting with Java apps, SQL, Linux, and ServiceNow, plus experience with monitoring tools and automation to reduce outages and improve service reliability.

Qualifications

• Lead L2 production support for Java applications and ensure incident resolution.
• Coordinate cross-functional teams across locations and services.
• Utilize ServiceNow for ITSM workflows and governance.
• Drive proactive monitoring and automation opportunities.

Responsibilities

• Own end-to-end L2 application support for multiple Java-based apps and services.
• Lead and coordinate support teams across applications, locations and functions.
• Monitor health, logs, alerts, and dependencies using monitoring tools.

Skills

Java/J2EE

Incident & Problem Management

Linux/Unix

SQL

Automation & Scripting

CI/CD Pipelines

ServiceNow

Cloud / Containers

Monitoring & Alerting

Team Leadership

Education

Bachelor’s degree in Computer Science or related

Tools

Dynatrace

AppDynamics

Grafana

Azure Monitor

Job description

Infosys in Monterrey seeks an L2 Production Support Lead for Java applications, focusing on incident management, proactive monitoring, and ITIL governance across multiple teams. You will own end-to-end support for critical services and drive improvements.

The role requires strong leadership, hands-on troubleshooting with Java apps, SQL, Linux, and ServiceNow, plus experience with monitoring tools and automation to reduce outages and improve service reliability.