Lead Integrations Engineer – Service Management Platform

Pyramid Consulting, Inc; Región Centro; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Pyramid Consulting, Inc. seeks a Lead Integrations Engineer to own the design, build, reliability, and lifecycle management of integrations on the Service Management Shared Platform.

You will ensure resilient, secure data flows between Client and adjacent platforms and lead complex integration delivery across ITSM/ITOM/CMDB. Role requires experience delivering production‑grade integrations, strong API engineering, and leadership across time zones with a focus on automation, CI/CD, and ITIL

Formación

• Overall IT experience of 6+ years.
• 3+ years in integration engineering or platform development with Client (IntegrationHub/Flow Designer, scripting, business rules, MID).
• Proven delivery of production‑grade integrations across ITSM/ITOM/CMDB/Discovery; hands‑on with data reconciliation/Service Graph and IRE.

Responsabilidades

• Own the end‑to‑end integration lifecycle for Client using IntegrationHub/Spokes, Flow Designer, MID Servers, scripted REST/SOAP, webhooks, and message queues; enforce API standards, versioning, and access controls.
• Lead technical delivery for multi‑system integrations (CMDB/Discovery ITOM/Cloud, incident/event streams, HR/Identity/SecOps).
• Establish SLOs/SLIs for integration availability, latency, throughput, and error budgets; implement monitoring dashboards and runbooks; drive incident RCA and proactive hygiene.

Conocimientos

REST API design

SRE & Observability

Stakeholder mgmt

Automation & CI/CD

Troubleshooting

Educación

ITIL v4 foundations

Herramientas

IntegrationHub

Flow Designer

MID Server

OAuth2/JWT

Descripción del empleo

Pyramid Consulting, Inc. seeks a Lead Integrations Engineer to own the design, build, reliability, and lifecycle management of integrations on the Service Management Shared Platform.

You will ensure resilient, secure data flows between Client and adjacent platforms and lead complex integration delivery across ITSM/ITOM/CMDB. Role requires experience delivering production‑grade integrations, strong API engineering, and leadership across time zones with a focus on automation, CI/CD, and ITIL