Lead Engineer, Field Service

Danfoss; Reynosa; On-site; MXN 600,000 - 840,000; Full time

Benefits offered by this job

13th salary

annual bonus

pension plans

personal insurance

Job summary

Danfoss is seeking a Lead Engineer, Field Service in Reynosa, MX. You will deliver technical field support, perform diagnostics, and gather evidence to enable effective claim handling and root-cause analysis.

In this mid-senior role, you’ll collaborate with multiple teams across Quality, Engineering, Manufacturing, Sales, and Customer Claims Handling to ensure safe service execution and continuous improvement.

Qualifications

• Bachelor’s degree in Mechanical, Electrical, Industrial, Manufacturing, Mechatronics, Systems Engineering, or related field; equivalent relevant experience.
• Proven field service experience in troubleshooting, application engineering, manufacturing, maintenance, commissioning, or industrial technical support.
• Strong knowledge of diagnostics, evidence collection, root-cause analysis, field safety practices, and corrective-action methodologies.

Responsibilities

• Conduct onsite and remote technical investigations by inspecting installations, operating conditions, interfaces, and product performance using approved diagnostic methods.
• Perform authorized troubleshooting, testing, repair, adjustment, commissioning, and temporary restoration activities within established technical and safety guidelines.
• Collect and document reliable field evidence including photographs, measurements, operating data, samples, and technical observations to support investigations and corrective actions.
• Collaborate with Quality, Engineering, Customer Claims Handling, and customer teams to support root-cause analysis, escalation management, and field validation activities.
• Prepare timely and accurate technical field reports while maintaining compliance with safety requirements, documentation standards, and service procedures.

Skills

Field service

Diagnostics

Root-cause analysis

Safety practices

Education

Bachelor’s in engineering

Job description

Segment: Danfoss Power Solutions Segment

Job Category: Quality and Environment, Health and Safety (EHS)

Work Location Type: On-site

Job Experience Level: Mid-Senior level

Lead Engineer, Field Service

Req ID: 50637 Job Location: Reynosa, MX Employment Type: Full Time Segment: Danfoss Power Solutions Segment Job Category: Quality and Environment, Health and Safety (EHS) Work Location Type: On-site Job Experience Level: Mid-Senior level Job Description

The Impact You'll Make

As ourField Service Engineer, you’ll play a key role in delivering technical field support and reliable evidence collection for customer issues across installed products and systems. You will conduct onsite and remote investigations, perform authorized diagnostics and service activities, and provide objective technical reporting that supports effective claim handling, root-cause analysis, and customer recovery.

At Danfoss, we support your growth through learning opportunities, global collaboration, and meaningful work. You’ll be part of an inclusive environment where well-being, teamwork, and continuous development are valued every day.

Your impact? You will help strengthen customer confidence, reduce investigation time, and improve product reliability by delivering accurate field insights, professional technical support, and safe service execution. Your work will contribute directly to faster problem resolution, operational continuity, and continuous improvement across the business.

You’ll collaborate withCustomer Claims Handling, Quality, Engineering, Manufacturing, Sales, and customer teams, taking ownership offield investigations, technical diagnostics, evidence collection, and field reporting, helping us move toward a morecustomer-focused and operationally excellent future.

What You’ll Be Doing

• Conduct onsite and remote technical investigations by inspecting installations, operating conditions, interfaces, and product performance using approved diagnostic methods.
• Perform authorized troubleshooting, testing, repair, adjustment, commissioning, and temporary restoration activities within established technical and safety guidelines.
• Collect and document reliable field evidence including photographs, measurements, operating data, samples, and technical observations to support investigations and corrective actions.
• Collaborate with Quality, Engineering, Customer Claims Handling, and customer teams to support root-cause analysis, escalation management, and field validation activities.
• Prepare timely and accurate technical field reports while maintaining compliance with safety requirements, documentation standards, and service procedures.

What We're Looking For

• Bachelor’s degree inMechanical, Electrical, Industrial, Manufacturing, Mechatronics, Systems Engineering, or related technical field; equivalent relevant experience may also be considered.
• Proven experience in field service, troubleshooting, application engineering, manufacturing, maintenance, commissioning, or industrial technical support environments.
• Strong knowledge oftechnical diagnostics, evidence collection, root-cause analysis, field safety practices, and corrective-action methodologies.
• Ability to interpretdrawings, schematics, installation manuals, control logic, technical procedures, and diagnostic data across complex equipment and systems.
• A mindset ofcustomer focus, safety awareness, adaptability, technical curiosity, and collaborationacross functions, sites, and cultures.

What You'll Get from Us

We promote from within and support your learning with mentoring, training, and access to global opportunities.

You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.

We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.

You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more.

• 13th salary
• annual bonus
• paid vacation
• pension plans
• personal insurance
• and more

These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, marine, and on- and off-highway equipment. We also provide solutions for data centers, renewable energy, energy storage, heat recovery, as well as contribute to district energy solutions for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned and employs over 39,000 people. We create long-term value for our customers in more than 100 countries with a global footprint of around 100 factories.