Lead Cust Exp Specialist

Honeywell International, Inc.; San Luis Potosí; Híbrido; MXN 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

Honeywell International, Inc. in San Luis Potosí, Mexico, is seeking a Lead Customer Experience Specialist to ensure accurate order processing and purchasing activities, adhering to procedures to deliver excellent customer service.

You will report to the Customer Experience Supervisor, work hybrid from the San Luis Potosí location, and coordinate with cross-functional teams to maintain lifecycle of orders, contracts, and projects in Honeywell systems.

Formación

• 3+ years' experience in a Customer Services or related field.
• English proficient.
• Experience in a multi discipline team/multinational environment.
• Experience in reviewing and redesigning processes.
• Good understanding and operational experience to drive a One-Honeywell approach.

Responsabilidades

• Proactive engagement in projects and process transitions within the department.
• Successful, timely accounting and lifecycle maintenance of all orders / contracts / projects / cases in the Honeywell systems.
• Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/amendment.
• Follow-up on approvals for customer creation/extension/amendment.
• Take in bound calls, emails and chats
• Handle or manage multiple ERP systems

Conocimientos

Customer service

English proficiency

Multinational team

Process redesign

One-Honeywell

Educación

Bachelor's Degree

Herramientas

SAP

Customer Portals

Oracle

Excel

Integrated reporting systems

Descripción del empleo

As a Lead Customer Experience Specialist here at Honeywell, you will be responsible to ensure the successful fulfilment of all requests regarding the order processing and purchasing activities within the department and adherence to standard procedures and checks in daily activity to provide excellent customer experience.

You will report directly to our Customer Experience Supervisor and you'll work out of our San Luis Potosi location on a Hybrid work schedule.

In this role, you will impact the efficiency and accuracy of customer order processing, ensuring timely and accurate lifecycle maintenance of all orders, contracts, and projects in Honeywell systems, thereby enhancing customer satisfaction and operational excellence.

• Proactive engagement in projects and process transitions within the department.

• Successful, timely accounting and lifecycle maintenance of all orders / contracts / projects / cases in the Honeywell systems.

• Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/amendment.

• Follow-up on approvals for customer creation/extension/amendment.

• Take in bound calls, emails and chats

• Handle or manage multiple ERP systems

YOU MUST HAVE

• 3+ years' experience in a Customer Services or related field

• English proficient

• Experience working in a multi discipline team/multinational environment

• Experience in reviewing and redesigning processes

• Good understanding and operational experience to drive a One-Honeywell approach

WE VALUE

• Bachelor's Degree

• Experience applying best practices in Customer & Product Support

• Excellent organization skills

• An ability to train others

• An ability to direct and motivate a team

• Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

#LI-Hybrid

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.