LATAM Tech Support Specialist — Flexible Hours, Hybrid

Henkel Mexicana; Estado de México; Híbrido; MXN 335.000 - 603.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible, hybrid work model

Global growth opportunities

Wellbeing programs

Parental leave (8 weeks)

Employee Share Plan

Savings fund

Friday early finish

Descripción de la vacante

Henkel Adhesive Technologies seeks a Specialist TIS to provide first-line remote technical support for customers across Latin America, focusing on adhesives, surface treatments, coatings, and dispensing equipment. You will handle inquiries via phone, email, and chat, collect data for accurate recommendations, and escalate when needed.

The role involves translating technical data sheets, participating in trainings, and contributing to continuous improvement under ISO 9001:2015 standards.

Formación

• Experience handling customer inquiries via phone, email and chat.
• Technical problem-solving in adhesives and surface treatment.
• Ability to analyze requests related to adhesives, coatings, and equipment.

Responsabilidades

• Provide first-line remote technical support across Latin America, mainly in Spanish, Portuguese, and/or English.
• Deliver timely and accurate technical solutions for adhesives, surface treatment products, coatings, dispensing equipment, and troubleshooting.
• Handle customer inquiries via phone, email, and chat; collect information to recommend products or escalation paths.
• Identify sales leads and support new product development opportunities.
• Escalate complex cases to second-level support; process RAW, SDS, and SFG requests; translate data sheets; participate in trainings.
• Support ISO 9001:2015 quality management and identify continuous improvement opportunities.

Conocimientos

Customer service communication

Technical problem-solving

Analytical thinking

Descripción del empleo

Henkel Adhesive Technologies seeks a Specialist TIS to provide first-line remote technical support for customers across Latin America, focusing on adhesives, surface treatments, coatings, and dispensing equipment. You will handle inquiries via phone, email, and chat, collect data for accurate recommendations, and escalate when needed.

The role involves translating technical data sheets, participating in trainings, and contributing to continuous improvement under ISO 9001:2015 standards.