ACM Application Engineer

Henkel; Huixquilucan de Degollado; Híbrido; MXN 360.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hours

Hybrid work model

Work from anywhere up to 30 days/year

Global wellbeing programs

Parental leave

Employee share plan

Flexible benefits

Descripción de la vacante

Henkel Mexico ACM Application Engineering team seeks a proactive engineer to support customers across a designated region with technical expertise and innovative solutions.

You will drive opportunities, coordinate testing, provide on-site and virtual technical support, organize training programs, and collaborate with Sales to expand key accounts while contributing to product launches and sustainable value propositions.

Formación

• Bachelor's degree in a technical field (chemistry, mechanical eng, or materials science) required.
• Minimum 2 years in application engineering, technical service, product development, manufacturing or related technical role.
• Experience with adhesives, industrial applications or manufacturing processes preferred.

Responsabilidades

• Drive application engineering opportunities and growth within the territory.
• Provide technical support to retain and expand existing business.
• Coordinate test plans, analyze results, and prepare technical reports.
• Support CRM projects and ensure customer retention and satisfaction.
• Collaborate with Sales teams to identify and develop new business opportunities.
• Deliver technical training programs for customers, distributors, and sales teams.

Conocimientos

Technical support

Customer interaction

Adhesives knowledge

Problem solving

Cross-functional collaboration

Educación

Bachelor's degree in Chemistry

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Materials Science

Herramientas

CRM systems

AI-based tools

Calculation software

Descripción del empleo

About this Position

As part of the Mexico ACM Application Engineering team, you will support customers across a designated region, providing technical expertise, driving innovation, and contributing to business growth through customer-focused engineering solutions.

What You´ll Do

Business Growth & Opportunity Management

• Drive application engineering opportunities and support the growth pipeline within the assigned territory.
• Provide technical support to retain and expand existing business.
• Support CRM projects and troubleshooting activities to ensure customer retention and satisfaction.
• Maintain accurate project documentation, test reports, and opportunity updates within CRM systems.
• Collaborate closely with Sales teams to identify and develop new business opportunities.

Laboratory & Product Testing Support

• Coordinate and execute test plans, including logistics, laboratory requests, and testing activities.
• Analyze results and prepare technical reports and recommendations.Manage sample requests and coordinate with local, regional, and global laboratories.
• Maintain laboratory inventory and sample management processes using digital tools.
• Ensure compliance with safety standards, laboratory procedures, and 5S practices.
• Support product evaluation, validation, and technical benchmarking activities.

Technical Customer Support

• Provide technical assistance regarding adhesives, applications, and equipment through virtual and on-site interactions.
• Troubleshoot technical issues and recommend effective solutions for customers.
• Conduct customer trials, product validations, and application assessments.
• Collaborate with Application Engineering teams, Technical Sales Engineers (TSEs), and Focus Market teams to support
• key accounts and strategic projects.
• Support value proposition development through technical insights and application expertise.
• Conduct technical competitive benchmarking and market assessments.
• Utilize digital engineering, calculation, and AI-based tools to enhance technical decision-making.

Technical Training & Knowledge Sharing

• Organize and deliver technical training programs for customers, distributors, sales teams, and new employees.
• Facilitate programs such as Henkel U, Loctite U, onboarding sessions, and specialized application training.
• Support market-focused training initiatives for strategic industries and applications.
• Promote best practices and knowledge sharing across the Application Engineering community.

Innovation & Product Launch Support

• Support new product introductions and innovation projects.
• Develop technical launch packages, including technical documentation, training materials, videos, and application guides.
• Contribute to sustainability-focused value propositions and customer solutions.

What makes you a good fit

• Bachelor's degree in Chemistry, Mechanical Engineering, Materials Science, or a related technical/engineering field.
• Minimum of 2 years of experience in Application Engineering, Technical Service, Product Development, Manufacturing, or a related technical role.
• Experience with adhesives, industrial applications, or manufacturing processes is highly preferred.
• Customer-facing technical support experience is a plus.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Flexible Benefits
• Meal vouchersSavings fund
• Friday early finish

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.