LATAM Senior Customer Success Lead — Remote

Snatch UP Jobs; Monterrey; Presencial; MXN 1.219.724 - 1.568.217; Jornada completa

Descripción de la vacante

Snatch UP Jobs is seeking a Senior Customer Success Manager to join its LATAM team remotely. The role involves managing a portfolio of retail and supply chain customers, ensuring satisfaction and value delivery.

Ideal candidates will have 2-5 years in Customer Success at a SaaS company, strong retail operations experience, and must be fluent in both Spanish and English. This contractual role offers flexibility while engaging directly with customers.

Formación

• 2-5 years in Customer Success or Project Management at a SaaS company.
• Hands-on retail operations experience: inventory planning, demand forecasting, and more.
• Fluent in Spanish and English, written and spoken.

Responsabilidades

• Own a portfolio of retail and supply chain customers across LATAM.
• Lead customer onboarding and ensure smooth go-lives.
• Find upsell and expansion opportunities through ongoing relationships.

Conocimientos

Customer Success Management

Retail Operations

Analytical Skills

Communication Skills

Educación

Bachelor's degree in Industrial Engineering or related field

Herramientas

HubSpot

Excel

SQL

Descripción del empleo

Snatch UP Jobs is seeking a Senior Customer Success Manager to join its LATAM team remotely. The role involves managing a portfolio of retail and supply chain customers, ensuring satisfaction and value delivery.

Ideal candidates will have 2-5 years in Customer Success at a SaaS company, strong retail operations experience, and must be fluent in both Spanish and English. This contractual role offers flexibility while engaging directly with customers.