Remote LATAM Retail Inventory Planner (Contract)

Snatch UP Jobs; Monterrey; Presencial; MXN 477.000 - 801.000; Jornada completa

Descripción de la vacante

Snatch UP Jobs is seeking an Inventory Planner for LATAM on an independent contractor basis. You will own a portfolio of retail customers across LATAM, driving adoption, satisfaction, and long-term value, while collaborating with Product, Engineering, and Data teams.

Remote role, travel to customer sites as needed. Required 2-5 years in Customer Success or related fields, strong retail operations experience, and native Spanish with fluent English.

Formación

• 2-5 years in Customer Success, Account Management, or Project Management at a SaaS company with a focus on retail customers.
• Hands-on retail operations experience: inventory planning, demand forecasting, replenishment, assortment or merchandise planning, pricing, or promotions.
• Bachelor's degree required (Industrial Engineering preferred).
• Spanish at native level; Fluent English, written and spoken.
• Strong analytical skills and solid Excel (SQL a plus).
• Great communication, relationship management, and organizational skills.

Responsabilidades

• Manage a customer portfolio and own a book of retail accounts to keep them healthy, satisfied, and renewing.
• Run regular check-ins, QBRs, and strategic planning sessions.
• Monitor how customers use the product and spot risks and growth opportunities early.
• Retain and grow accounts through structured engagement and measurable value delivery.
• Collaborate with Product, Engineering, Support, and Data to solve problems and implement solutions.
• Keep records in HubSpot and share updates over Slack and internal reports.
• Provide leadership with a clear picture of customer health, risks, and key metrics.

Conocimientos

Customer Success

Account Management

Project Management

Analytical Skills

Excel

Educación

Bachelor's degree

Industrial Engineering preferred

Herramientas

HubSpot

SQL

Excel

Descripción del empleo

Snatch UP Jobs is seeking an Inventory Planner for LATAM on an independent contractor basis. You will own a portfolio of retail customers across LATAM, driving adoption, satisfaction, and long-term value, while collaborating with Product, Engineering, and Data teams.

Remote role, travel to customer sites as needed. Required 2-5 years in Customer Success or related fields, strong retail operations experience, and native Spanish with fluent English.