LatAm CX Insights Lead — Shape Fan Experience

Crunchyroll; Ciudad de México; Presencial; MXN 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Crunchyroll is seeking a Senior Manager, CX Insights (LATAM) to lead our Customer Experience insights function across Latin America. This role reports to the Director of CX Insights & Analytics and will transform customer feedback and market data into actionable recommendations that shape fan experience and business strategy.

This is a highly visible leadership role partnering with Product, Content, Marketing, Subscription, and Support teams to improve satisfaction and loyalty across the LATAM

Responsabilidades

• Lead the CX Insights strategy for the LATAM region, ensuring alignment with Crunchyroll's global CX objectives.
• Build a holistic view of the customer journey by integrating feedback, behavioral, operational, and market data.
• Develop frameworks to measure customer sentiment, loyalty, satisfaction, effort, and retention drivers across LATAM.
• Translate data into compelling narratives and recommendations that influence decisions across Product, Marketing, Content, Subscription, and Support teams.

Descripción del empleo

Crunchyroll is seeking a Senior Manager, CX Insights (LATAM) to lead our Customer Experience insights function across Latin America. This role reports to the Director of CX Insights & Analytics and will transform customer feedback and market data into actionable recommendations that shape fan experience and business strategy.

This is a highly visible leadership role partnering with Product, Content, Marketing, Subscription, and Support teams to improve satisfaction and loyalty across the LATAM