LatAm Customer Service Manager – Mexico

Bio-Rad LAM; México; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Bio-Rad LAM in Mexico City seeks a Customer Service Manager to lead the Mexico & LSA operations, shaping service procedures and driving customer satisfaction across the region. You will supervise daily activities, develop standards, and coordinate with Supply Chain, Planning, Marketing, Sales, and Finance to meet goals. This role requires strong leadership, bilingual communication, and a focus on metrics and continuous improvement.

Formación

• Bachelor’s degree in business administration or a related field.
• 3 years of proven experience in a customer service leadership role.
• Proficiency in Microsoft Office and customer service software (SAP, CRM).
• Excellent written and verbal communication in Spanish and English.
• Strong leadership and interpersonal skills.

Responsabilidades

• Oversee day-to-day operations of the Mexico & LSA customer service dept.
• Respond to customer service issues promptly and professionally.
• Develop effective customer service procedures and standards.
• Set and monitor customer satisfaction goals with the team.
• Coordinate with Supply Chain, Imports, Planning, Marketing, Sales, Finance, and Distribution.
• Maintain records and document service activities and discussions.
• Prepare reports on service statistics and insights.
• Hire and train new agents and manage budget.

Conocimientos

Leadership

Customer service strategy

Communication

Team management

Educación

Bachelor’s degree in business administration

Herramientas

Microsoft Office

SAP

CRM

Descripción del empleo

Bio-Rad LAM in Mexico City seeks a Customer Service Manager to lead the Mexico & LSA operations, shaping service procedures and driving customer satisfaction across the region. You will supervise daily activities, develop standards, and coordinate with Supply Chain, Planning, Marketing, Sales, and Finance to meet goals. This role requires strong leadership, bilingual communication, and a focus on metrics and continuous improvement.