DevOps Production Support

Infosys; Región Centro; On-site; MXN 450,000 - 700,000; Full time

Job summary

Infosys is seeking a DevOps Support Engineer to maintain critical applications for global financial services clients. The role requires 4–9 years of DevOps experience, strong Linux foundations, and hands-on work with Prometheus, Grafana, and load balancers.

You will handle incident and change management, scripting in Shell, Java or Python, and collaborate with a global team to drive reliable, scalable solutions. Excellent communication and multi-tasking in a fast-paced environment are essential.

Qualifications

• 4–9 years of work experience in DevOps
• Bachelor's degree in information technology, Computer information systems, Computer Science or related field.
• Experience with Linux scripting/development (Java, Python) is a plus.

Responsibilities

• Manage incidents and changes
• Handle request management
• Maintain load balancers and monitoring tools
• Work with SCM tools like Git
• Apply Prometheus & Grafana for monitoring
• Scripting in Shell, Groovy
• Work with MySQL & Unix environments

Skills

Prometheus

Grafana

Shell scripting

Analytical thinking

Communication

Multitasking

Problem solving

Git

Java

Python

SQL

Linux

Education

Bachelor's degree in IT/CS

Tools

Git

Groovy

MySQL

Unix

Job description

Profile: DevOps Support Engineer

Your role As a DevOps Support, you will work on maintaining important applications for leading Global financial services clients.

L2 Support Engineer and proactive individual with strong application support experience of 4+ years supporting DevOps tools. DevOps tools, Linux environment, distributed systems and troubleshooting system issues.

Required Skills

• DevOps tool knowledge with Prometheus, Grafana, SSL load balancers (in addition to SQL & Unix knowledge) Shell Scripting.
• Strong analytical and troubleshooting skills.
• Excellent soft skills, Communication (verbal & written).
• Ability to multitask in high paced environment.
• Problem solver and To Do attitude, ability to face technical challenges and drive solutions.
• Bachelor's degree in information technology, Computer information systems, Computer Science or related field.
• 4 to 9 years of work experience on DevOps, Linux system platforms.
• Good Linux Scripting/Development skills - Java, Python (Any).

Roles And Responsibilities

• Having knowledge of Incident and change management.
• Having knowledge of request management.
• Must have good hands-on load balancers.
• Need Working Knowledge on SCM Tools like Git.
• Good Practical Knowledge on Prometheus & Grafana
• Must have Practical Knowledge of Scripting like Shell, Groovy.
• Should have good hands-on MySQL & Unix.

Preferred Qualifications:

• Having worked in environment support 10000+ servers a plus.
• Multiple application support experience a plus.
• ITIL and ITSM experience is a plus.
• Global clients facing support team experience is a plus.
• Able to work within a Global team, prior experience is a plus.
• Prior experience with Financial Institution is a plus.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.