L1 Support Engineer: SFCC/OMS for E‑commerce Stability

Kognivera; Región Centro; Híbrido; MXN 180.000 - 360.000; Jornada completa

Descripción de la vacante

Kognivera seeks an L1 Support Engineer for e-commerce platforms, with exposure to SFCC and OMS. You will monitor systems, handle incidents, and perform basic troubleshooting while analyzing logs to ensure platform stability. You will coordinate with L2/L3 teams and business stakeholders in an agile environment.

Strong communication skills are essential, and there is an expectation to work in a fast-paced support setting, with willingness to work outside standard hours when needed.

Formación

• English proficiency (written and spoken).
• Programming in Java with Spring Boot.
• Hands-on exposure to Salesforce Commerce Cloud (SFCC) or IBM Sterling Order Management, including the Customer Care Console (CCC) - Good to Have (Not Mandatory)
• Proficiency in Oracle and MongoDB databases.
• Solid knowledge of Unix/Linux systems.
• Experience in log analysis, debugging, and monitoring tools.
• Familiarity with agile methodologies (Scrum).
• Proficiency with tools such as Jira and version control systems (Git).

Responsabilidades

• Analyze and diagnose technical issues in e-commerce applications.
• Identify root causes of issues, whether in code, configuration, or infrastructure.
• Develop and implement hotfixes in a controlled and efficient manner.
• Propose and implement optimizations for the platform and its components.
• Maintain constant and clear communication with both technical and non-technical teams.
• Participate in ticket and incident management using Jira.
• Collaborate in an agile environment with a focus on continuous improvement.

Conocimientos

Java & Spring Boot

SFCC / IBM Sterling OMS

Unix/Linux

Log analysis

Agile / Scrum

English proficiency

Herramientas

Jira

Git

CI/CD tools

Descripción del empleo

Kognivera seeks an L1 Support Engineer for e-commerce platforms, with exposure to SFCC and OMS. You will monitor systems, handle incidents, and perform basic troubleshooting while analyzing logs to ensure platform stability. You will coordinate with L2/L3 teams and business stakeholders in an agile environment.

Strong communication skills are essential, and there is an expectation to work in a fast-paced support setting, with willingness to work outside standard hours when needed.