Ecommerce Support Engineer (L1) - SFCC & OMS

KogniVera; Región Centro; Presencial; MXN 334.800 - 502.200; Jornada completa

Descripción de la vacante

KogniVera in Mexico, Jalisco is seeking an L1 Support Engineer to provide first-line support for eCommerce applications. This role involves monitoring systems, handling incidents, and performing troubleshooting to ensure platform stability.

The ideal candidate should have proficiency in Java, Salesforce Commerce Cloud, and strong communication skills to coordinate with various teams for timely issue resolution.

Formación

• English proficiency (written and spoken) is essential.
• Previous experience with e-commerce applications is preferred.
• Strong analytical and problem-solving skills.

Responsabilidades

• Analyze and diagnose technical issues in the e-commerce application.
• Identify root causes of issues in code, configuration, or infrastructure.
• Develop and implement hotfixes efficiently.
• Maintain clear communication with technical and non-technical teams.
• Participate in incident management using Jira.

Conocimientos

English proficiency

Programming in Java with Spring Boot

Hands-on exposure to Salesforce Commerce Cloud (SFCC)

Proficiency in Oracle and MongoDB databases

Solid knowledge of Unix/Linux systems

Experience in log analysis

Familiarity with agile methodologies

Proficiency with Jira and version control systems

Herramientas

Jira

Version control systems (Git)

Descripción del empleo

KogniVera in Mexico, Jalisco is seeking an L1 Support Engineer to provide first-line support for eCommerce applications. This role involves monitoring systems, handling incidents, and performing troubleshooting to ensure platform stability.

The ideal candidate should have proficiency in Java, Salesforce Commerce Cloud, and strong communication skills to coordinate with various teams for timely issue resolution.