L1 Support Analyst (Chatbot Support)

Ntt Data; San Luis Potosí; Presencial; MXN 335.000 - 502.000; Jornada completa

Descripción de la vacante

Mondelez Mexico seeks an administrative professional to act as the center of control, managing budgets, purchases, and communications to keep operations smooth. Based at our San Luis Potosí site, you will support multiple teams with meticulous data handling and report generation.

The role requires strong Excel skills, SAP proficiency, and a proactive, detail-oriented mindset. On-site responsibilities include coordination of logistics and supplier follow-ups within a 6x1 shift pattern.

Formación

• Administration and support roles
• Highly developed customer service orientation
• Excellent written and verbal communication skills
• Office (Excel, Word, PowerPoint) proficiency
• Attention to detail with proactive attitude and strong interpersonal skills
• Excellent teamwork and ability to anticipate needs and respond accordingly
• Follow-up on POs (quotations and deliveries)
• Budget management and expense control

Responsabilidades

• Provide administrative support and build effective relationships with those you support
• Perform duties related to budget, expenses and purchasing processes
• Answer calls and emails, respond to queries and requests
• Archive and file in line with statutory requirements and company policy
• Complete and update reports and maintain systems and data
• Undertake additional projects and tasks as requested
• Coordinate logistics for travel, events, meetings, training, etc.

Conocimientos

Administration and support

Customer service orientation

Communication skills

Office tools

Educación

Ing. Industrial or equivalent in economics/administrative

Herramientas

SAP

Excel

PowerPoint

Word

Descripción del empleo

Plant - San Luis Potosi, Mexico
Full time
R-
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will act as the center of control and people rely on your support and skill to keep things running smoothly as you take care of budgets, expenses, ordering supplies, answering calls and emails.
How you will contribute
you will:

• Provide administrative support executing activities and build an effective relationships with those you support
• Perform duties as needed related to budget, expenses and purchasing processes
• Answer calls and emails, responding to queries and requests appropriately
• Manage archiving and filing in line with statutory requirements and company policy
• Complete and update reports and maintain systems and data
• Undertake additional projects and tasks as requested
• Coordinate all logistics for travel, events, meetings, training, etc. where required

What you will bring

• Administration and support roles
• Highly developed customer service orientation
• Excellent written and verbal communication skills
• Office (Excel, Word, PowerPoint)
• Attention to detail combined with proactive attitude, very good communication and interpersonal skills
• Excellent teamwork and able to anticipate needs and respond accordingly

Más acerca de este rol:¿Qué necesitas saber de la posición?:

• Solicitud de seguimiento a POs (cotizaciones y entregas)
• Gestión del presupuesto
• Revisión de cuentas
• Apoyo en sitio (San Luis Potosí y Lerma)
• Conocimiento del sistema SAP for Hanna
• Dominio de Excel avanzado
• Reportes en Excel
• Comunicación interna con clientes para seguimiento en insumos y tiempos de entrega
• Comunicación externa con proveedores para seguimiento de ordenes

Educación / Certificaciones:

• Ing. Industrial o afín. Ó Licenciatura en área económico-administrativas

Requerimientos específicos del puesto:

• Mínimo 2 años de experiencia

Horario de Trabajo:

• Disponibilidad de horario para hacer rol de turnos lunes a sábado en esquema de trabajo 6x1 rolando turnos cada 4 semanas

No Relocation support available
Business Unit Summary

Mondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth-watering global brands such as Trident, Oreo, Philadelphia, and local jewels like Clorets and Bubbaloo. We are leaders in the making of cream cheese, powdered beverages and confections-in fact, we make seven out of every 10 chewing gums consumed by Mexicans. Our growth is supported by our cutting-edge manufacturing facilities, such as our Puebla Plant and Nuevo León HUB, which are the largest gums, candies and biscuits factories in the world in terms of volume. You can buy are products in 900,000 places in Mexico. We are also home to one of the 11 technology centers Mondelez International has worldwide, a specialized gum and candy facility that places us at the forefront of innovation and development in the country and drives our purpose to lead the future of snacking. We are pioneers in the country in work-life balance practices such as extended maternity leave, open spaces, remote work and flexible working hours.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.