Junior Support Engineer (L2)

flex; Guadalajara; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading manufacturer in Guadalajara is seeking a Junior Support Engineer (L2) to ensure effective system solutions and deliveries. Responsibilities include monitoring systems, troubleshooting issues, and collaborating with operations teams. Ideal candidates should possess a BA/BS degree and strong English communication skills. This position offers a competitive salary and benefits such as life insurance and food coupons.

Servicios

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Formación

• Ability to interpret operating and maintenance instructions and manuals.
• Basic knowledge of Flex policies and procedures.
• Ability to write routine reports.

Responsabilidades

• Monitor and secure systems to guarantee performance and security.
• Troubleshoot and resolve problems, identifying root causes.
• Develop solutions and create documentation to transfer knowledge.

Conocimientos

Proficiency in English

Problem-solving

Communication skills

Judgment and decision-making

Educación

BA/BS or equivalent experience

Descripción del empleo

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build, and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Junior Support Engineer (L2) located in Guadalajara, North Site.

Reporting to the IT Manager, the Junior Support Engineer (L2) will be responsible for ensuring solutions are implemented as per architecture design, investigating and exploring integrations with other systems, and recognizing end-user requirements. They will serve as a reference and escalation point for hold-up teams, providing guidance to resolve issues and follow policies. The main focus is to guide hold-up teams, ensure technologies are delivered properly, recognize new requirements, and provide feedback to solution architects for continuous improvement.

What a typical day looks like:

1. Work as part of the Contribution team, participating in planning and deployment of solutions such as Office 365, Zoom, and other unified contribution systems.
2. Monitor and secure systems to guarantee performance and security.
3. Collaborate with Corporate Operations to ensure adherence to policies and procedures.
4. Develop solutions and create documentation to transfer knowledge to L2 and other groups.
5. Ensure service level performance of contribution systems.
6. Troubleshoot and resolve problems, identifying root causes and implementing improvements to prevent recurrence.
7. Configure co-existence and integration to provide seamless service delivery across multiple tools.
8. Develop policies to standardize and improve contribution platforms across Flex Sites.
9. Implement and assist with disaster recovery solutions as needed.
10. Evaluate and implement new technologies based on requirements.
11. Provide L2 support and handle escalations for issues beyond local or corporate help desks.

Experience and qualifications:

• BA/BS or equivalent work experience.
• Proficiency in reading, writing, and speaking English.
• Basic knowledge of functional concepts, Flex policies, and procedures.
• Ability to interpret operating and maintenance instructions and manuals.
• Ability to write routine reports and communicate effectively with groups.
• Judgment within defined procedures and practices to resolve issues.

What you’ll receive:

• Competitive Salary
• Life & Medical insurance
• Christmas Bonus
• Food Coupons
• Saving Fund

CP68

Flex is an Equal Opportunity Employer. We base employment decisions on merit, qualifications, and abilities, and do not discriminate based on age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy, or any other protected status. We provide reasonable accommodations for disabilities during the application process. Please email [e-mail] for assistance.