Junior Global B2B Collections Analyst

Ericsson GmbH; Ciudad de México; Presencial; MXN 240.000 - 320.000; Jornada completa

Descripción de la vacante

Ericsson GmbH in Mexico City is seeking a Junior Collections Analyst to support the migration of collections activities into the Shared Services Center. You will perform cash collection and accounts receivable tasks for B2B customers and learn treasury and credit management processes while collaborating with colleagues across countries.

You will work with Zuora and Oracle, maintaining accurate records and improving customer experience, with English as the working language and opportunities to

Formación

• Bachelor’s degree in Business, Finance, Accounting, Economics, or related field.
• Basic experience in cash collection, accounts receivable, credit management or finance operations.
• Professional written and verbal English communication skills.

Responsabilidades

• Support migration of collections activities into the SSC with knowledge transfer and documentation.
• Perform routine cash collection and accounts receivable tasks for B2B customers.
• Contact customers regarding overdue invoices, payment commitments and disputes.
• Investigate billing, payment, and account discrepancies with internal stakeholders.
• Collaborate with Billing, Treasury, Credit Management, Sales, and virtual teams.
• Utilize Zuora and Oracle to update account information and maintain records.
• Follow procedures, service levels, and compliance requirements.
• Identify opportunities to improve process efficiency and customer experience.
• Escalate complex or sensitive issues to appropriate teams.

Conocimientos

Bachelor's degree

Cash collection

English fluency

Educación

Bachelor's degree

Herramientas

Zuora

Oracle

ERP systems

Descripción del empleo

Ericsson GmbH in Mexico City is seeking a Junior Collections Analyst to support the migration of collections activities into the Shared Services Center. You will perform cash collection and accounts receivable tasks for B2B customers and learn treasury and credit management processes while collaborating with colleagues across countries.

You will work with Zuora and Oracle, maintaining accurate records and improving customer experience, with English as the working language and opportunities to