Junior Account Manager

Solera Holdings, LLC.; Estado de México; Presencial; MXN 520.110 - 866.851; Jornada completa

Descripción de la vacante

A global leader in data and software services is seeking a Jr Account Manager in Ciudad de México. This role involves managing client relationships, onboarding, and training while optimizing the collections process. Candidates should have a degree in Business Administration or Finance, with experience in account management. Key skills include strong communication, negotiation, and problem-solving abilities. Fluency in English and Spanish is required. This position offers an opportunity to grow within a dynamic organization.

Formación

• Experience in a customer‑facing role, preferably in account management or collections.
• Fluency in both English and Spanish is required.

Responsabilidades

• Cultivate and maintain strong client relationships.
• Monitor customer accounts to ensure timely payments.
• Develop customer retention strategies to improve satisfaction.
• Resolve payment disputes by collaborating with teams.
• Track and analyze customer payment behaviors to identify trends.

Conocimientos

Customer relationship management

Communication skills

Negotiation skills

Analytical skills

Attention to detail

Educación

Associate's or Bachelor’s degree in Business Administration, Finance, or related field

Herramientas

Microsoft Office Suite

CRM systems

Descripción del empleo

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

The Jr Account Manager plays a crucial role in managing client relationships, ensuring timely onboarding, training, and optimizing the collections process. This dynamic role involves customer interaction, account management, and data analysis to maintain positive customer relationships while improving revenue recovery. The individual will be responsible for handling complex payment issues, negotiating settlements, and supporting the broader organization in achieving its financial and market expansion goals.

This is an exceptional opportunity for an ambitious individual to embark on a career in account management and collections with a globally recognized organization at the forefront of industry transformation.

What You’ll Do

• Cultivate and maintain strong client relationships, serving as the primary point of contact for payment‑related inquiries and account concerns.
• Monitor customer accounts to ensure timely payments and follow up on overdue invoices.
• Develop and execute customer retention strategies to improve satisfaction and reduce outstanding balances.
• Resolve payment disputes by collaborating with finance, sales, and customer support teams.
• Track and analyze customer payment behaviors to identify trends and mitigate financial risks.
• Maintain accurate records of collection activities to ensure compliance with regulations.
• Negotiate payment solutions, including settlements, discounts, or extended terms.
• Support internal teams by providing insights and recommendations to enhance processes.
• Perform additional duties as required to meet business needs.

What You’ll Bring

• Associate's or Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent experience).
• Experience in a customer‑facing role, preferably in account management or collections.
• Strong communication and negotiation skills with the ability to build rapport across markets.
• Self‑motivated and results‑driven, capable of working independently to meet deadlines.
• Proficiency in Microsoft Office Suite and CRM systems.
• Fluency in both English and Spanish is required; additional language proficiency is a plus.

Required Skills And Abilities

• Strong problem‑solving and analytical skills.
• Attention to detail, accuracy, and organizational skills.
• Ability to work under pressure, prioritize tasks, and meet deadlines.
• Willingness to learn and follow established procedures.
• Ability to work collaboratively as part of a team.
• Excellent customer service skills.