Collection Analyst LATAM (Portuguese speaker)

Ingredion Incorporated; Región Centro; Híbrido; MXN 436.681 - 611.353; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and performance-based pay

Comprehensive Benefits & Wellness Support

Career Growth opportunities

Employee Recognition Program

Employee Discount Program

Descripción de la vacante

Ingredion Incorporated in Guadalajara is looking for a Collection Analyst LATAM to manage collections and accounts receivable. The role demands a Bachelor's degree in a relevant field and proficiency in advanced Portuguese and English, along with experience in cash application and collections.

Important responsibilities include effective collection of accounts and collaboration with various stakeholders. The position offers a hybrid work model and a total rewards package that includes competitive salary and comprehensive benefits.

Formación

• 1 to 5 years of experience in collections, accounts receivable, cash application, or similar areas.
• Advanced Portuguese (mandatory) and advanced English proficiency.
• Understanding of A/R and collections processes.

Responsabilidades

• Perform timely and effective collection of past due accounts.
• Communicate with customers to follow up on payments.
• Collaborate with internal stakeholders to resolve billing and payment issues.

Conocimientos

Communication skills

Customer service

Problem-solving

Detail-oriented

Educación

Bachelor’s degree in Business, Accounting, Finance, or related field

Herramientas

SAP

Microsoft Office, especially Excel

Descripción del empleo

About Ingredion Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you have experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you are just starting your career or bringing years of experience, there is a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.

Location: Guadalajara

Workplace type: Hybrid

Job Title: Collection Analyst LATAM

What Will You Do

• Perform timely and effective collection of past due accounts to reduce DSO and support cash flow objectives
• Process, post, and apply customer payments in SAP, ensuring accuracy and reconciliation with open items
• Investigate and resolve payment discrepancies, including overpayments, short payments, and deductions
• Reconcile customer accounts and ensure integrity of accounts receivable records
• Communicate with customers to follow up on payments and resolve disputes professionally
• Collaborate with internal stakeholders (Sales, Credit, Accounting, Treasury) to resolve billing and payment issues
• Monitor collections performance and escalate significant delinquencies or risks when necessary
• Maintain accurate documentation, notes, and customer account records
• Support invoice delivery, customer portals, and exception handling processes
• Participate in process improvement initiatives and support special projects

What You Will Bring

• Bachelor’s degree in Business, Accounting, Finance, or related field
• 1 to 5 years of experience in collections, accounts receivable, cash application, or similar areas
• Understanding of A/R and collections processes
• Advanced Portuguese (mandatory) and advanced English proficiency
• Proficiency in Microsoft Office, especially Excel
• Experience with SAP or other ERP systems preferred
• Ability to manage multiple priorities and work independently

Who You Are

• Strong communicator with good customer service and collaboration skills
• Organized and detail-oriented with strong follow-up
• Team player with ability to work in a fast-paced environment
• Proactive with willingness to learn and grow
• Able to manage multiple tasks and priorities
• Problem-solver with a practical and hands‑on approach

Nice To Have

• Experience managing multinational or large-volume accounts
• Experience with deduction management and dispute resolution
• Familiarity with customer portals and shared services environments
• Exposure to LATAM markets and cross-cultural collaboration

Benefits

• Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success.
• Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well‑being
• Career Growth – Learning, training, and development opportunities, including tuition reimbursement.
• Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
• Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel.

Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.

Relocation Available: No