Jr. NOC Analyst

IDT Corporation; Newark (NJ); Híbrido; MXN 260.000 - 380.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work opportunity

Company-supported English classes

Descripción de la vacante

IDT Corporation is seeking a Jr. NOC Analyst to monitor production networks 24x7 and resolve alerts. You will be part of the Global Network Operations team, coordinating with site technicians and vendors to track and resolve problems.

Requirements include 2 years of similar experience, a Bachelor's degree in IT/CS/Engineering, strong monitoring/troubleshooting skills, Windows/Linux knowledge, and English at least at B2 level. Cisco/CompTIA/ITIL/AWS, etc., are preferred.

Formación

• 2 years of similar experience.
• Bachelor’s degree in IT/CS/Engineering or related field.
• Excellent monitoring / troubleshooting skills.
• Working knowledge of Windows and Linux OS, Networks.
• Working knowledge of issues / ticket tracking system.
• Good level of English - B2 or higher; able to explain technical issues clearly to non-technical stakeholders.
• Preferred certifications include Cisco CCNA, CompTIA Network+/Security+, ITIL Foundation, or AWS/Azure Fundamentals.
• Experience participating in high-priority incident bridge calls and writing post-mortem reports.

Responsabilidades

• Proactively monitor production networks, applications, and services.
• Respond to and resolve alerts according to standard operating procedures.
• Track all issues in a ticketing system.
• Escalate alerts/issues to the appropriate Support team and coordinate resolution.
• Work with tools: Splunk, New Relic, Grafana, Zabbix, Jira, Slack.

Conocimientos

Monitoring & troubleshooting

Ticketing system usage

English communication (B2)

Team collaboration

Educación

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

Herramientas

Splunk

New Relic

Grafana

Zabbix

Jira

Slack

Descripción del empleo

We are looking for a Jr. NOC Analyst to join our team!

You will proactively monitor and resolve all production alerts within IDT’s 24x7x365 Global Network Operations team.

NOC Support Engineers monitor large networks and servers to detect hardware, software, or environmental malfunctions. When alerts trigger, they analyze the issue, determine the root cause, and perform network or software troubleshooting.

Following standard operating procedures, they manage incident response and coordinate with site technicians, third-party vendors, or other IT teams to track and resolve problems.

Working Days: Tuesday to Saturday

At this position you will:

• Proactively monitor all production networks, applications, and services.
• Respond to & resolve alerts/alarms according to standard operating procedures.
• Track all issues in a ticketing system.
• Escalate alerts/issues to the appropriate Support team and work with the Support team towards a timely resolution.
• Work with the following tools: Splunk, New Relic, Grafana, Zabbix, Jira, Slack, etc.

Requirements

• 2 years of similar experience.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• Excellent monitoring / troubleshooting skills.
• Working knowledge of Windows and Linux OS, Networks.
• Working knowledge of issues / ticket track system.
• Good level of English - B2 or higher. You will need to verbally explain technical issues clearly to non-technical stakeholders.
• Preferred certifications include Cisco CCNA, CompTIA Network+/Security+, ITIL Foundation, or AWS/Azure Fundamentals
• Experience participating in high-priority incident bridge calls and writing post-mortem reports.

Nice to have

• New Relic (or Datadog or SolarWinds).
• Splunk or other data log management tools like DynaTrace/Loggly/SumoLogic.
• Linux/Unix - basic knowledge.
• Networking (basic understanding of BGP, MPLS, OSPF protocols).

We offer you

• Remote work opportunity!
• B2B Employment ($, gross).
• Stable job with long-term growth perspective.
• Competitive salary with annual performance review.
• Really good hardware.
• An exciting and challenging job with talented people around.
• Continuous learning and career growth opportunities.
• Compensation for professional training, seminars, and conferences.
• Referral program - get rewarded for helping us grow the team with talented people.
• Company-supported English classes to enhance your professional growth.

A few words about us:

IDT Corporation is a global communications company founded in 1990 and headquartered in Newark, New Jersey. We are industry leaders in prepaid communication and payment services and one of the largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20 countries, and have over $1.5 billion in revenues.

We are not ”another big IT corporation”— we encourage and support in-house entrepreneurs in developing their ideas into business actions.

We understand the challenge of being apart from those who matter most. BOSS Revolution is our flagship brand. It includes International Calling, Mobile Top Up, and Money Transfer services. It enables people to keep in touch with family and friends around the world as well as to send money to more than 50 countries with low fees and great exchange rates.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.