Japanese Customer Service Representative

TELUS Digital; Ciudad de México; Sur place; MXN 167 000 - 279 000; Plein temps

Avantages offerts par ce poste

Competitive salaries and bonuses

Flexible schedules

Personalized training

Learning tools accessible at any time

Career opportunities

On-site clinic

On-site gym

Christmas bonus

Alliances with great companies

Personal days

Résumé du poste

TELUS Digital India is hiring bilingual customer service associates who help clients in English or Japanese, joining a proactive, collaborative team focused on exceeding customer expectations.

You will receive personalized training, flexible schedules, on-site facilities, and access to learning tools. This role offers opportunities for career growth within TELUS Digital's global service network.

Qualifications

• Customer service oriented mindset.
• Excellent interpersonal and communication skills.
• Schedule flexibility to cover shifts.
• Advanced Japanese (written and spoken).
• Advanced English (written and spoken).
• No prior experience required.

Responsabilités

• Assist customers in English or Japanese.
• Provide accurate information about services and products.
• Collaborate with team to exceed customer expectations.
• Participate in training and use learning tools.

Connaissances

Customer service

Interpersonal skills

Communication

Schedule flexibility

Japanese

English

No experience needed

Description du poste

Description

Our Bilingual and Trilingual Customer Service Associates are organized, innovative and proactive, always willing to provide corporate assistance to our clients in English or Japanese, solving doubts and providing accurate information about services and products.

They like to team up with coworkers, guaranteeing that we exceed our customer's expectations on every contact.

We offer:

• Competitive salaries and bonuses
• Flexible schedules
• Personalized training oriented to developing your customer service skills
• Learning tools that you can have accessible at any time (and just a click away!)
• Career opportunities
• Amazing benefits: On-site clinic, On-site Gym, Full Christmas Bonus, Alliances with great companies, Personal Days, and so much more!!

We are looking for:

• Customer Service oriented person
• Excellent interpersonal and communication skills
• Schedule Flexibility
• Advanced Japanese level, written and spoken
• Advanced English level, written and spoken
• No experience needed.

Required Language(s)
English
Japanese

We are looking for talented and passionate people like You! Join our team!

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.