ITIL Analyst: Service Operations & Knowledge Mgmt

Inetum; Ciudad de México; On-site; MXN 480,000 - 720,000; Full time

Job summary

Inetum in Mexico City seeks an ITIL-focused professional to strengthen our operations team. The role emphasizes formal ITIL governance, incident/problem/change/knowledge management, and creation of clear runbooks and knowledge articles.

Candidates will contribute to a service-oriented environment and produce concise technical documentation for diverse audiences. Ideal for professionals with ITIL certifications and hands-on experience implementing ITIL-based processes who can document complex

Qualifications

• ITIL v3 or v4 Foundation cert required; higher-level certifications are a plus.
• Demonstrable experience implementing or working within an ITIL framework, with deep knowledge of Incident, Problem, Change, and Knowledge Management.
• Proven experience in a service-oriented or managed operations environment.
• Exceptional ability to write clear, concise, and accurate technical documentation for a variety of audiences.
• Experience creating operational artifacts such as runbooks, process flow diagrams, and knowledge articles from scratch.

Skills

ITIL knowledge

Incident management

Problem management

Change management

Knowledge management

Technical documentation

Job description

Inetum in Mexico City seeks an ITIL-focused professional to strengthen our operations team. The role emphasizes formal ITIL governance, incident/problem/change/knowledge management, and creation of clear runbooks and knowledge articles.

Candidates will contribute to a service-oriented environment and produce concise technical documentation for diverse audiences. Ideal for professionals with ITIL certifications and hands-on experience implementing ITIL-based processes who can document complex