IT Support Technician

APM Terminals; Ciudad de México; Presencial; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days Christmas bonus

50% vacation premium

12 vacation days

food vouchers

savings fund

major medical insurance

life insurance

annual bonus

Descripción de la vacante

Maersk in Mexico City is seeking an IT Support Technician to join the Onsite Technology team. You will provide hands-on IT support across workplace technologies, infrastructure, and end-user services to ensure reliable technology operations and continuity.

You will support business users, including VIP stakeholders, and contribute to technology projects. 3+ years of IT support experience and strong Windows/M365 expertise are required; ITIL knowledge is a plus.

Formación

• 3+ years of IT support experience within a large and preferably global organization.
• Strong experience supporting end‑user computing environments, workplace technologies, and onsite infrastructure.
• Working knowledge of Microsoft Windows, Microsoft 365, Active Directory, file and print services, and device troubleshooting.
• Experience supporting collaboration technologies, video conferencing solutions, and communication platforms.
• Understanding of server and network troubleshooting, asset management, and IT service delivery principles; ITIL knowledge is an advantage.

Responsabilidades

• Provide onsite technical support for incidents, service requests, and workplace technology needs across supported business units.
• Manage the IT asset lifecycle, including installation, relocation, configuration, upgrades, and decommissioning of devices and equipment.
• Support hardware and software asset management, inventory accuracy, tracking, and compliance activities.
• Troubleshoot end‑user devices, printers, collaboration technologies, LAN connectivity, and local infrastructure issues.
• Deliver high‑quality support for VIP users while ensuring service level commitments are met.
• Coordinate local technology projects, hardware and software upgrades, and procurement activities in line with company processes.
• Promote and follow cyber security standards, IT service management practices, and business continuity requirements.

Conocimientos

IT support

End-user computing

Windows/365

Active Directory

VIP support

Networking basics

ITIL awareness

Herramientas

Microsoft 365

IT asset management

Troubleshooting

Descripción del empleo

At Maersk, we are reimagining logistics to connect and simplify our customers’ supply chains. We are committed to creating a truly inclusive workplace where diversity of thought is valued, and everyone has the opportunity to grow and succeed.

About the role

We are looking for an IT Support Technician to join our Onsite Technology team in Mexico City. In this role, you will provide hands‑on IT support across workplace technologies, infrastructure, asset lifecycle management, and end‑user services. You will play a key role in ensuring reliable technology operations, supporting business users, including VIP stakeholders, and contributing to technology projects that enable business continuity and operational excellence.

What We offer

Opportunity to work within a global technology environment supporting a world‑leading integrated logistics company. Exposure to a broad range of workplace technologies, infrastructure support activities, and regional IT projects. A collaborative and inclusive culture focused on continuous learning, innovation, and professional development.

Benefits above those required by law.

• 30 days Christmas bonus
• 50% vacation premium
• 12 vacation days
• food vouchers
• savings fund
• major medical insurance
• life insurance
• annual bonus

Key Responsibilities

• Provide onsite technical support for incidents, service requests, and workplace technology needs across supported business units.
• Manage the IT asset lifecycle, including installation, relocation, configuration, upgrades, and decommissioning of devices and equipment.
• Support hardware and software asset management, inventory accuracy, tracking, and compliance activities.
• Troubleshoot end‑user devices, printers, collaboration technologies, LAN connectivity, and local infrastructure issues.
• Deliver high‑quality support for VIP users while ensuring service level commitments are met.
• Coordinate local technology projects, hardware and software upgrades, and procurement activities in line with company processes.
• Promote and follow cyber security standards, IT service management practices, and business continuity requirements.

Who we are looking for

We encourage you to apply even if you do not meet every qualification listed below. We value potential, learning agility, and diverse experiences.

• 3+ years of IT support experience within a large and preferably global organization.
• Strong experience supporting end‑user computing environments, workplace technologies, and onsite infrastructure.
• Working knowledge of Microsoft Windows, Microsoft 365, Active Directory, file and print services, and device troubleshooting.
• Experience supporting collaboration technologies, video conferencing solutions, and communication platforms.
• Understanding of server and network troubleshooting, asset management, and IT service delivery principles; ITIL knowledge is an advantage.
• Excellent communication, customer service, and stakeholder management skills, including experience supporting VIP users.
• Strong sense of ownership, initiative, analytical thinking, attention to detail, and ability to work collaboratively in a fast‑paced environment.

Salary and terms

Job Type: Full Time

Location: Torre Esmeralda III, Mexico City

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.

If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end‑to‑end offering of products and digital services, seamless customer engagement and a superior end‑to‑end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.