IT Service Desk Specialist - Hybrid Endpoint Expert

Journeyfront, Inc.; Monterrey; Híbrido; MXN 201.000 - 357.000; Jornada completa

Descripción de la vacante

Journeyfront, Inc. IT Specialist runs the day-to-day technology service desk for staff across all sites and remote locations, acts as a technical point of contact to client-side IT organizations, and administers the software, license, and device estate.

This hands-on role resolves issues independently, escalates with diagnoses rather than symptoms, and documents technical procedures. The position supports ISO 27001 and SOC 2 readiness efforts, manages onboarding/offboarding, and coordinates

Formación

• 2–4 years in IT support, helpdesk, or multi-client environments.
• Experience with Windows endpoints including imaging and remote access.
• Strong English communication and ability to work with external stakeholders.
• Bilingual proficiency in Spanish and English.

Responsabilidades

• Own the technology ticket queue end-to-end with SLA adherence.
• Resolve incidents across Wi-Fi, software installations, and access requests.
• Install and troubleshoot end-user hardware such as laptops and peripherals.
• Provide first- and second-line support for VoIP and unified-communications platforms.
• Support ISO 27001 ISMS readiness and evidence of IT controls.
• Document procedures and incident reports with root cause analyses.

Conocimientos

Ticket queue ownership

Windows endpoint support

Networking fundamentals

Google Workspace administration

Bilingual English/Spanish

Documentation

Security awareness

Herramientas

Google Workspace

MDM/endpoint management

VoIP platforms

Intune/Hexnode

Descripción del empleo

Journeyfront, Inc. IT Specialist runs the day-to-day technology service desk for staff across all sites and remote locations, acts as a technical point of contact to client-side IT organizations, and administers the software, license, and device estate.

This hands-on role resolves issues independently, escalates with diagnoses rather than symptoms, and documents technical procedures. The position supports ISO 27001 and SOC 2 readiness efforts, manages onboarding/offboarding, and coordinates