IT Support & NOC Specialist — Service Desk Pro

Journeyfront, Inc.; Monterrey; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Journeyfront, Inc. is seeking IT professionals to join our Service Desk and NOC teams. Roles vary by experience and interview results, with responsibilities spanning end-user support, network monitoring, and incident resolution.

You will document steps and contribute to the knowledge base, while growing your IT career in a dynamic environment. Candidates should have strong English skills, Windows/Mac knowledge, and familiarity with Office 365.

Formación

• Advanced English (C1/C2) to communicate with global users.
• 6 months+ to 4 years in Tech Support, Help Desk, or NOC roles.
• Strong knowledge of Windows and Mac operating systems.
• Basic networking: TCP/IP, DNS, VPN.
• Advanced server and routing knowledge for higher tiers.
• ITIL/CompTIA/CCNA certifications are a plus.

Responsabilidades

• Provide first and second-line support to users via ticketing systems, chat, or phone.
• Troubleshoot hardware and software issues, perform password resets, manage Office 365, and escalate.
• Proactively monitor network infrastructure and servers.
• Handle incident resolution, root-cause analysis, and advanced system configurations.
• Document troubleshooting steps and resolutions using Jira, ServiceNow, or Zendesk.
• Contribute to the internal Knowledge Base and propose IT process improvements.

Conocimientos

English communication

Customer service

Problem solving

Team collaboration

Herramientas

Jira

ServiceNow

Zendesk

Office 365

Descripción del empleo

Journeyfront, Inc. is seeking IT professionals to join our Service Desk and NOC teams. Roles vary by experience and interview results, with responsibilities spanning end-user support, network monitoring, and incident resolution.

You will document steps and contribute to the knowledge base, while growing your IT career in a dynamic environment. Candidates should have strong English skills, Windows/Mac knowledge, and familiarity with Office 365.