It Operations Team Lead — Lead, Sla & Automation

Kyndryl; Xico; Híbrido; MXN 800 000 - 1 200 000; Tempo integral

Resumo da oferta

Kyndryl is seeking a Senior Team Lead for the Business Credit Office in Mexico City. You will lead the CCM end-to-end process, ensure risk controls, and coordinate with regional teams to deliver credit management services to clients.

The role requires strong credit analysis, leadership of a mixed team, and driving process improvements while aligning to global operating models. Hybrid work arrangement offered.

Responsabilidades

• Country head of BCO COE team in Mexico.
• Deliver BCO tasks in line with OKRs, SLAs and KPIs for own portfolio.
• Lead end-to-end CCM journey for customers and internal stakeholders.
• Coordinate with BCO Regional Heads, WMR and other stakeholders for initiatives.
• Manage a team of contractors and permanent resources, training and development.
• Drive productivity improvements and enhance client experience.
• Drive adoption of technology/digital aligned to the C&L operating model.
• Monitor and analyze client feedback to improve outcomes.

Conhecimentos

Credit analysis

Leadership

Stakeholder mgmt

Descrição da oferta de emprego

Business Credit office, Senior Team Lead

Business Credit office, Senior Team Lead
Ubicación:
Azcapotzalco, Ciudad de México, MX, 02230
Campo personalizado 3: HSBC
Área de interés:
Campo personalizado 4: Trabajador híbrido
Fecha: 1 oct 2026
**Job description**
**Business Credit office, Senior Team Lead**
**Role Purpose**
Credit & Capital Management (CCM) team under Corporate and Institutional Banking (CIB) are implementing a new, modern, and consistent (E2E end-to-end) operating model, of which a key component is the introduction of a first line credit management office (the Business Credit Office.) The BCO function will complete tasks including structuring, credit analysis and rating recommendation, client credit monitoring tasks, credit terms and docs negotiation with Wholesale Credit & Market Risk (WCMR) and clients acting as a single handoff from a Relationship Manager (RM) to the BCO for all CCM tasks, creating a single control point.
The VP, BCO COE Mexico will be responsible for ensuring exemplary risk management acumen and control standards are embedded within the end-to-end CCM process. In discharging their duties, the role holder must implement a common, reliable, and predictable underwriting and lending process, that protects the business from exposure, whilst responding to clients' borrowing needs. The role holder will report directly to the BCO Centre of Excellence (COE) Head and will work closely with the Coverage and Transaction Support teams to ensure seamless customer experience and consistency of service globally. The selected candidate will be expected to lead the BCO COE teams supporting USA (immediate priority), other LAM markets and Spain over medium to long term.
**Key Responsibilities**

• Country head of BCO COE team in Mexico.
• Responsible for the delivery of BCO tasks in line with agreed OKRs, SLAs and KPIs for own portfolio of clients. Please note a commensurate portfolio comprising of moderate to high complexity of clients will have to be managed by the successful candidate.
• Lead and manage the end-to-end CCM journey, ensuring a seamless and efficient process for customers and internal stakeholders.
• BCO Regional Heads, WMR and other key stakeholders where necessary to ensure successful completion of key Optimization and Transformation initiatives
• Manage a team comprising of a mix of third-party contractors and perm resources for ensuring the team performs well together, and manage their workflow, training & development to deliver the BCO model satisfactorily within agreed timelines
• Continuously drive improvement in productivity of the BCO team whilst enhancing client experience
• Drive adoption of technology/digital and customer experience improvement initiatives, including alignment to a globally consistent C&L operating model.
• Monitor and analyze customer and stakeholder feedback, identifying key areas of focus to improve customer outcomes.
• Work with the