IT Operations Analyst - San Martín Obispo
Procter & Gamble
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Job summary
Procter & Gamble in Mexico is seeking an IT Operations Analyst to join our San Martín Obispo team. This entry‑level role supports the availability and reliability of technology platforms with guidance from senior staff, across incidents, requests, problems, and changes in a diverse IT environment.
You will gain hands-on exposure to cloud platforms, automation, and ITIL‑driven processes, while developing foundational skills in scripting, monitoring, and documentation to drive continuous
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Software Engineering, Information Systems, or a closely related IT discipline.
- No previous full-time experience required.
- Proficient written and spoken English.
Responsibilities
- Assist with daily IT operations, including incident, request, problem, and change management activities.
- Monitor and provide first-level support for infrastructure and platform environments.
- Participate in incident triage, escalation, and troubleshooting following documented procedures.
- Collaborate with cross-functional teams to gather information and support issue resolution.
- Maintain technical procedures and knowledge base articles to improve first-level resolution.
- Contribute ideas for continuous improvement, standardization, monitoring, and automation.
- Support basic scripting, reporting, testing, and proof-of-concept activities.
- Complete technical training and apply new knowledge to day-to-day operations.
Skills
Education
Tools
Job description
Title of the Position: IT Operations Analyst - San Martín Obispo
Position Type: Managerial
Work Hours: 40hrs.
Profile: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Software Engineering, Information Systems, or a closely related IT discipline. No previous full-time experience is required. Proficient written and spoken English.
Start Date: As soon as possible
Accommodations: At P&G, we are committed to ensuring an inclusive recruitment, assessment, and selection process. If you have a disability and require any adjustments or accommodations for our assessments or any stage of the process, you will have the opportunity to briefly describe your needs when applying for the vacancy. Please note, it is important that you do not complete any assessments until we have contacted you to assist with any accommodation required.
SAN MARTIN OBISPO DC
San Martín Obispo, Cuautitlán Izcalli, Mexico
Title of the Position: IT Operations Analyst - San Martín Obispo
Position Type: Managerial
Location: San Martín Obispo, Cuautitlán Izcalli, Mexico
Work Hours: 40hrs.
Profile: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Software Engineering, Information Systems, or a closely related IT discipline. No previous full-time experience is required. Proficient written and spoken English.
Start Date: As soon as possible
Accommodations: At P&G, we are committed to ensuring an inclusive recruitment, assessment, and selection process. If you have a disability and require any adjustments or accommodations for our assessments or any stage of the process, you will have the opportunity to briefly describe your needs when applying for the vacancy. Please note, it is important that you do not complete any assessments until we have contacted you to assist with any accommodation required.
Would starting your career supporting the IT infrastructure that enables billions of dollars in business give you a sense of pride and achievement? Are you eager to learn about cloud technologies, automation, operational excellence, and structured technical problem-solving? Then this could be the right opportunity for you.
As an IT Operations Analyst, you will support the availability, reliability, and continuous improvement of technology platforms used by P&G’s business. With guidance from experienced colleagues, you will collaborate with application, infrastructure, security, and platform service provider teams to support incidents, requests, problems, and changes across a diverse technology environment.
This role offers hands‑on exposure to business intelligence, big data, transactional systems, automation systems, web applications, and other critical services. You will build foundational cloud and IT operations skills by assisting with resource provisioning, monitoring, documentation, process improvement, and automation activities.
- Assist with daily IT operations, including incident, request, problem, and change management activities while learning established ITIL processes.
- Monitor and provide first-level support for infrastructure and platform environments, with guidance from experienced team members.
- Participate in incident triage, escalation, and troubleshooting by following documented procedures and applying structured problem‑solving techniques.
- Collaborate with application, infrastructure, security, and service provider teams to gather information and support issue resolution.
- Maintain technical procedures and knowledge database articles to improve first-level resolution and self‑service capabilities.
- Contribute ideas for continuous improvement, standardization, monitoring, and automation.
- Support basic scripting, reporting, testing, and proof‑of‑concept activities in line with individual skills and development goals.
- Complete technical training and apply new knowledge to day‑to‑day operational assignments.
- Foundational knowledge of computer systems, operating systems, networking, databases, or software development.
- Basic understanding of ITIL processes or IT service management practices.
- Familiarity with Windows or Linux administration, networking concepts, databases, or virtualized environments.
- Basic programming or scripting skills for automation and process improvement.
- Exposure to Microsoft Azure, Amazon Web Services, or another cloud platform.
- Familiarity with monitoring, provisioning, remediation, or automation tools.
- Proficiency in written and spoken English.
- Curiosity and a strong learning mindset.
- Logical thinking and structured problem‑solving.
- Clear written and verbal communication.
- Collaboration in a cross‑functional environment.
- Attention to detail and respect for documented processes.
- Ability to organize priorities and ask for support when needed.
- Accountability, initiative, and interest in continuous improvement.
- Knowledge‑sharing and documentation skills.
- Internship, co‑op, academic, volunteer, personal project, or laboratory experience related to IT support, infrastructure, cloud, networking, databases, or software development.
- Familiarity with Git or another source control system.
- Awareness of continuous integration and continuous delivery concepts.
- Understanding of infrastructure security, information security principles, and role‑based access control.
- Exposure to enterprise applications or distribution center technology environments.
- Familiarity with vendor or service provider collaboration.
Before submitting your application, we encourage you to review our Hiring Process and Assessment Information. Familiarizing yourself with this content will help you prepare for online assessments and enhance your chances of success.
- Responsibilities from Day 1, allowing you to take ownership of your projects.
- Continuous mentorship from passionate colleagues and formal training opportunities.
- A dynamic and supportive work environment that promotes agility and work/life balance.
- Flexibility in arranging your work schedule based on your personal needs, in accordance with business requirements.
- A competitive salary and benefits package.
P&G serves consumers worldwide with a strong portfolio of trusted brands, including Always®, Ariel®, Crest®, Gillette®, Pampers®, and Tide®. Our community operates in approximately 70 countries. For more information about us and our brands, please visit www.pg.com.
Full time
R000159412
Entry Level
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