IT Operations Analyst — Mentorship, Growth, Flexible Schedule

Procter & Gamble Mexico; Cuautitlán Izcalli; Sur place; MXN 240 000 - 360 000; Plein temps

Avantages offerts par ce poste

Mentorship and formal training

Flexible work schedule

Competitive benefits

Résumé du poste

Procter & Gamble Mexico is seeking an IT Operations Analyst in San Martín Obispo to help ensure availability and reliability of our technology platforms. You will work with application, infrastructure, security, and service provider teams to manage incidents, requests, problems, and changes across a diverse IT landscape.

This entry-level role offers hands-on exposure to cloud technologies, automation, and IT operations, with mentorship and formal training to help you grow your technical skills

Qualifications

• Bachelor's degree in computer science, information technology, computer engineering, software engineering, information systems, or closely related IT discipline.
• No full-time experience required.
• Proficient written and spoken English.

Responsabilités

• Assist with daily IT operations including incident, request, problem and change management following ITIL processes.
• Monitor and provide first-level support for infrastructure and platform environments.
• Participate in incident triage, escalation and troubleshooting using documented procedures.
• Collaborate with cross-functional teams to gather information and support issue resolution.
• Maintain technical procedures and knowledge base for better first-level resolution.
• Contribute ideas for improvement, standardization, monitoring, and automation.
• Support basic scripting, reporting, testing, and proof-of-concept activities.
• Complete technical training and apply new knowledge to daily tasks.

Connaissances

IT basics

ITIL familiarity

Windows/Linux admin

Basic scripting

Cloud platforms

Monitoring/automation tools

English proficiency

Formation

Bachelor's degree in CS/IT/CE/IS

Outils

Azure

AWS

Scripting (PowerShell/Bash)

Description du poste

Procter & Gamble Mexico is seeking an IT Operations Analyst in San Martín Obispo to help ensure availability and reliability of our technology platforms. You will work with application, infrastructure, security, and service provider teams to manage incidents, requests, problems, and changes across a diverse IT landscape.

This entry-level role offers hands-on exposure to cloud technologies, automation, and IT operations, with mentorship and formal training to help you grow your technical skills