IT Infrastructure Lead — Data Center & Telecoms

DXC Technology; Monterrey; Presencial; MXN 420.000 - 680.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plan

Paid holidays

Descripción de la vacante

DXC Technology in Monterrey, MX is seeking a Technology Coordinator to lead the local infrastructure and telecommunications team, coordinating data center operations, budgets, and security compliance. You will oversee project execution, incident management, and customer-facing status reporting to ensure alignment with client needs.

The role requires 3+ years as a team lead, CCNA certification, strong networking knowledge, and advanced English for global collaboration.

Formación

• Bachelor’s degree in IT, Computer Science, Computing, Systems, or a related field, or equivalent work experience.
• Minimum 3 years of experience as a Team Lead.
• CCNA certification required.
• Proven experience managing infrastructure technology environments, including telecommunications, servers, and data center operations.
• Strong knowledge of network traffic, network segmentation, network security, and network topology design for new services and projects.
• Experience coordinating IT infrastructure and technology projects.
• Experience with budget execution, OPEX/CAPEX forecasting, and budget consumption reporting.
• Ability to manage incidents, escalations, business requests, security compliance activities, risk tracking, and audit evidence delivery.
• Strong stakeholder management skills with the ability to coordinate with customers, business areas, support teams, regional teams, and external providers.
• Advanced English level required for global collaboration.

Responsabilidades

• Lead and coordinate the local infrastructure and telecommunications team, including telecommunications coordination and data center coordination.
• Prepare capacity, utilization, and performance reports for telecommunications infrastructure and server environments.
• Coordinate and ensure proper execution of budgets, including OPEX/CAPEX forecasting and consumption reporting.
• Coordinate infrastructure and IT technology projects, including the implementation of new IT solutions and technologies.
• Create and present project status updates, including incident, request, escalation, activity, and implementation progress as required by the customer.
• Escalate and follow up on telecommunications and server incidents, as well as infrastructure and IT-related business escalations.
• Receive, coordinate, address, and escalate business requests related to infrastructure, technology, and IT architecture.
• Maintain strong knowledge of the customer’s infrastructure, solutions, and internal processes, applying advanced technical expertise to support and defend customer interests with external providers.
• Support internal and external audits by coordinating and delivering evidence for auditable processes.
• Follow up on security patching activities performed by local and global customer support groups.
• Monitor technical security standards by coordinating continuous scans of customer technology devices to detect policy non-compliance and follow up on remediation actions.
• Administer assigned risks by identifying, documenting, assigning, and tracking remediation plans through closure within required timelines based on criticality.
• Coordinate ITSC activities, including documentation, planning, and delivery of DRP-related documents for critical applications and primary sites in Mexico.
• Support access control reviews for administrator permissions and user access to critical applications, ensuring reports are delivered accurately and on time to regional stakeholders.
• Coordinate vulnerability management activities, including monthly or customer-requested scans, reporting detected vulnerabilities, and assigning remediation to the appropriate teams.
• Support antimalware administration services or other server agents as required.
• Prepare monthly reports summarizing key events, critical issues, lessons learned, and escalations when applicable.

Conocimientos

Team Lead experience

Stakeholder management

English communication

Analytical thinking

Troubleshooting

Educación

Bachelor’s degree in IT/CS or related field

CCNA certification

Descripción del empleo

DXC Technology in Monterrey, MX is seeking a Technology Coordinator to lead the local infrastructure and telecommunications team, coordinating data center operations, budgets, and security compliance. You will oversee project execution, incident management, and customer-facing status reporting to ensure alignment with client needs.

The role requires 3+ years as a team lead, CCNA certification, strong networking knowledge, and advanced English for global collaboration.