IT Business Analyst (MS Support)

Flowserve, S. de R.L. de C.V. (Mexico); Torreón; Presencial; MXN 520.201 - 867.002; Jornada completa

Descripción de la vacante

Flowserve, S. de R.L. de C.V. (Mexico) is looking for a professional to manage Microsoft 365 services, including Exchange Online and SharePoint. The role requires proficiency in PowerShell scripting and user support for Office 365 applications.

Ideal candidates should possess strong problem-solving skills and a deep understanding of Microsoft 365 services while documenting procedures and configurations. This position emphasizes high availability and security policy enforcement.

Formación

• Strong proficiency in PowerShell scripting and automation.
• Deep understanding of Exchange Online, SharePoint Online, Teams, and OneDrive.
• Excellent problem-solving and communication skills.

Responsabilidades

• Manage and maintain Microsoft 365 services: Exchange Online, SharePoint, Teams, OneDrive, Intune.
• Administer user accounts, groups, licenses, and permissions using Azure Active Directory and PowerShell.
• Monitor system performance, troubleshoot issues, and implement solutions.

Conocimientos

PowerShell scripting

Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)

Good communication skills

Problem-solving skills

Descripción del empleo

Key Responsibilities

• Manage and maintain the full suite of Microsoft 365 services: Exchange Online, SharePoint, Teams, OneDrive, and Intune
• Administer user accounts, groups, licenses, and permissions using Azure Active Directory and PowerShell
• Monitor system performance, troubleshoot issues, and implement solutions to ensure high availability
• Configure and enforce security policies, including MFA, conditional access, and data loss prevention (DLP)
• Document procedures, configurations, and best practices
• Provide Tier 2 End user support for All of the Office 365 Suite of Collaborations applications

Required Skills & Qualifications

• Strong proficiency in PowerShell scripting and automation
• Deep understanding of Exchange Online, SharePoint Online, Teams, and OneDrive
• Experience with Entra AD, Intune, and Microsoft Defender for Office 365
• Familiarity with compliance tools like eDiscovery, retention policies, and audit logs
• Excellent problem-solving and communication skills

Bonus Skills

• Experience with hybrid environments (on-prem Exchange or AD)
• Knowledge of ITIL practices and change management
• Familiarity with third‑party M365 management tools