Inside Sales Support Analyst

Insight Global; Santiago de Querétaro; Híbrido; MXN 152.000 - 182.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonos de desempeño

Vales de comida

Capacitación pagada

Bono de contratación

Descripción de la vacante

Insight Global en Querétaro busca un especialista de soporte de ventas para proporcionar respaldo administrativo y operativo al equipo de Inside Sales. Coordinará envíos, documentación y comunicación entre almacén, contabilidad y otros departamentos para asegurar pedidos precisos y a tiempo.

Entre las responsabilidades, gestiona el portal de clientes, facturación y avisos de embarque (ASN), y colabora en transferencias intercompañía entre México y otros países.

Formación

• Experiencia en apoyo a ventas, servicio al cliente y procesamiento de órdenes.
• Conocimiento de documentación de envíos y procesos de inventario.
• Familiaridad con EDI, ASN y documentación exportación/T-MEC.
• Capacidad para manejar prioridades y cumplir con plazos.

Responsabilidades

• Apoyar al equipo de ventas con actividades diarias, coordinar envíos y documentación de pedidos, y asegurar procesamiento correcto y a tiempo.
• Preparar y distribuir etiquetas de envío, listas de empaque y documentación de envío.
• Gestionar actividades de portal de clientes: facturación, procesamiento de envíos y ASN.
• Procesar facturas (facturas) y recibos de pago conforme a requisitos del cliente y de la empresa.
• Coordinar transferencias intercompañía entre ubicaciones internacionales (Korea, China, Estados Unidos y México).

Conocimientos

Organización

Atención al detalle

Gestión de múltiples prioridades

Inglés básico

Soporte de ventas

Educación

Bachillerato

Carrera Técnica o Universitaria en Logística

Herramientas

SAP

EDI

ASN

ERP

Descripción del empleo

Descripción del trabajo

• 1-2 days per week onsite in Querétaro, MexicoPosition Summary : Provides administrative, operational, and customer support to the Inside Sales team by assisting account managers with daily sales activities, coordinating shipping and order documentation, facilitating communication with warehouse, accounting, and other departments, and ensuring accurate and timely processing of customer orders and related documentation.Essential Duties and Responsibilities : To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Additional duties may be assigned as business needs require.Provide support to warehouse operations by preparing and distributing shipping labels, packing lists, and related shipping documentation.Ensure timely transmission of shipping documents and order-related paperwork to customers.Maintain and manage customer portal activities, including invoicing, shipment processing, and Advanced Shipping Notices (ASN).Process tax invoices (facturas) and payment receipts in compliance with customer and company requirements.Coordinate intercompany material transfers between international locations, including Korea, China, the United States, and Mexico.Support the Accounting department with vendor payment documentation and follow-up activities.Prepare, organize, and maintain logistics and transportation documentation to ensure compliance with company procedures and regulatory requirementsQualificationsEducation and ExperienceHigh school diploma (Bachillerato) required.Technical degree (Carrera Técnica) or university studies in Business Administration, International Trade, Logistics, Supply Chain Management, or a related field preferred.One (1) year of experience in sales support, customer service, logistics, order processing, administrative support, or a related area preferred.Equivalent combinations of education, training, and experience will be considered.Knowledge and SkillsKnowledge of customer service principles and administrative support processes.Experience with order management, shipping documentation, and inventory-related processes preferred.Familiarity with EDI (Electronic Data Interchange), ASN (Advanced Shipping Notices), export documentation, and USMCA / T-MEC documentation is desirable.Strong organizational skills with attention to detail and accuracy.Ability to manage multiple priorities and meet deadlines in a fast-paced environment.Ability to maintain confidential and sensitive business information.Language SkillsAbility to read, write, and communicate effectively in Spanish.Basic to intermediate English proficiency preferred to support communication with customers, vendors, and company personnel in different countries.Ability to prepare correspondence, reports, and other business documents.Mathematical SkillsAbility to perform basic mathematical calculations, including addition, subtraction, multiplication, division, percentages, and ratios.Ability to interpret operational reports and shipment-related information.Problem-Solving SkillsAbility to identify routine issues and recommend practical solutions.Ability to follow written and verbal instructions and exercise sound judgment within established guidelines.Ability to adapt to changing priorities and business needs.Computer SkillsProficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams.Experience with ERP systems (SAP preferred), order management platforms, and customer service software preferred.Ability to learn and effectively use company-specific systems and technologies.Certifications and LicensesNo certifications or licenses required.

Pay range and compensation package~ Pay up t o $15,000 MXN (before taxes~)Paid training + $2,500 MXN hiring bonu~ sPerformance bonuses of up to 30% of your monthly salar~ yFood vouchers, ...