Inside Sales Representative

Avnet; Tlaquepaque; On-site; MXN 260,000 - 380,000; Full time

Benefits offered by this job

Year-End Bonus

Medical, Dental, Vision and Life

Paid Holidays

Savings Fund

Employee Development Resources

Job summary

Avnet in Mexico is seeking an Inside Sales/Customer Service professional to sell products and solutions to new and existing customers. You will manage inbound/outbound communications, provide pricing, and advance opportunities to increase revenue while ensuring a positive customer experience.

Role requires basic SAP/ERP knowledge, familiarity with order management, and strong Excel/Microsoft Office skills; prior inside sales or customer service experience is a plus. On-site position in Jalisco.

Qualifications

• High School Diploma or equivalent.
• Basic Excel skills and knowledge of Microsoft Office Suite.
• Familiarity with SAP, ERP, and order management systems.
• Experience in inside sales or customer service is a plus.

Responsibilities

• Delivers solutions or finds new opportunities for a positive customer experience using sales methodology.
• Initiates and answers sales inquiries from prospective and existing customers to promote product offerings.
• Responds promptly to customer information requests.
• Monitors and follows up on sales activities to meet customer requirements from initial contact to order fulfillment.
• Maintains and expands sales with existing accounts through high level of customer service and knowledge.
• Coordinates sales efforts with internal resources such as product, materials, field sales and suppliers.

Skills

Customer service

Sales

Communication

Education

High School Diploma or equivalent

Tools

SAP

ERP

Order management systems

Microsoft Office

Excel

Outlook

Job description

Who We Are:At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!Job Summary:Combines inside sales/customer service and technical/systems knowledge to sell products, services and solutions to new and existing customers/account base through a variety of inbound and outbound multimedia communications (e.g., telephone, email, fax, portals). Effectively develops and manages trusted relationships for assigned customers/accounts. Promotes company options and solutions to customers on a regular basis. Identifies sales opportunities to deliver focused market/brand solutions to the customer resulting in increased market share, sales and margin for suppliers and maximizing value to the company. Consistently delivers revenue or profit that supports and drives the account/customer to meet financial sales metrics.Principal Responsibilities:Delivers solutions or finds new opportunities for a positive customer experience utilizing independent judgment and sales methodology.Initiates and answers sales inquiries directly from/to prospective and/or existing customers to promote product offerings, services and capabilities.Promptly and accurately responds to prospective or existing customer information requests.Monitors/follows up on sales activities throughout the process to meet or exceed customer requirements from initial contact to order fulfillment.Maintains and expands sales with existing accounts through a high level of customer service and customer knowledge (e.g., Distribution Total Available Market (DTAM), projects in pipeline, critical start dates).Working in a team environment, proactively coordinates sales efforts and strategies with internal resources such as product, materials, field sales and suppliers.Effectively communicates with customers regarding current product information and provides accurate and detailed pricing, quotes, and input on products and final solutions.Coordinates existing customer requirements for inventories, delivery lead time and unit prices.Other duties as assigned.Job Level Specifications:Acquires basic skills through work experience or formal training to perform routine tasks.Tasks are routine, repetitive and manual in nature with minimal complexity or variation and specific to the job.Work is performed under supervision with detailed instructions. Priorities are provided for performing work.Interacts mostly with immediate peers within assigned customers/teams. Based on nature of the role, may respond to requests from others in the organization.Impact of decisions is primarily contained to the work of the job.Work Experience:Typically requires less than one year of related experience.Education and Certification(s):High School Diploma or equivalentDistinguishing Characteristics:Possesses knowledge of products or services typically for a specific brand or line of business.Exhibits the ability to deliver solutions for small and less complex accounts.Maybe required to occasionally travel to customer sites or attend training including some overnight travel.Beginning demonstrated knowledge of systems such as SAP, ERP, order management.Basic Excel skills, Microsoft office suite and Outlook.What We Offer:Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.Generous Paid Time OffSavings FundPaid HolidaysMedical, Dental, Vision and Life InsuranceEducation AssistanceEmployee Development ResourcesEmployee Wellness, Leadership Development, and Mentorship ProgramsYear-End BonusFood CouponsBenefits listed above may vary depending on the nature of your employment with Avnet.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at [phone].