Customer Service Representative

Avnet; Tlaquepaque; On-site; MXN 167,000 - 212,000; Full time

Job summary

Avnet seeks an entry-level Customer Service Associate in Mexico to respond to inquiries, expedite orders and resolve issues. You will support the sales team, track orders, and help with invoicing and returns in a fast-paced environment.

Baseline duties include maintaining electronic records and ensuring customer satisfaction while adhering to consumer laws; fluency in multiple languages may be required.

Qualifications

• Basic computer, email, phone and communication skills.
• Must be able to multi-task in a fast-paced environment.
• Fluency in more than one language may be required.

Responsibilities

• Responds to customer inquiries and expedites critical orders.
• Maintains and updates records and supports sales teams.
• Involves order tracking, invoicing, returns and discrepancy resolution.
• Identifies opportunities to improve processes and metrics.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or equivalent

Tools

Email

Job description

Who We Are:At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!Job Summary:Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.Principal Responsibilities:May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.Maintains and updates electronic and/or hard copy records as required.Other duties as assigned.Job Level Specifications:Acquires basic skills through work experience or formal training to perform routine tasks.Tasks are routine, repetitive and manual in nature with minimal complexity or variation and specific to the job.Work is performed under supervision with detailed instructions. Priorities are provided for performing work.Interacts mostly with immediate peers within assigned team. Based on nature of the role, may respond to requests from others in the organization.Impact of decisions is primarily contained to the work of the job.Work Experience:Typically requires less than one year of related experience.Education and Certification(s):High School Diploma or equivalentDistinguishing Characteristics:Basic computer, email, phone and communication skills.Must be able to multi-task and work in a fast paced environment.May require fluency in more than one language.What We Offer:Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.Generous Paid Time OffSavings FundPaid HolidaysMedical, Dental, Vision and Life InsuranceEducation AssistanceEmployee Development ResourcesEmployee Wellness, Leadership Development, and Mentorship ProgramsYear-End BonusFood CouponsBenefits listed above may vary depending on the nature of your employment with Avnet.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at [phone].