Inside Sales Representative

Ria Money Transfer; Santiago de Querétaro; In loco; MXN 198.000 - 237.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

5% food vouchers

30 days vacation bonus

Life insurance

Gym access

English/French classes

Descrizione del lavoro

Ria Money Transfer is seeking an Inside Sales Representative in Querétaro. You will build and nurture relationships with a portfolio of agents, drive increases in transactions and gross profit, and work with Revenue and Marketing to optimize pricing and support operations.

The role requires 1+ years in inside sales or similar, strong communication, and Excel proficiency. Expect a results-driven environment with performance-based incentives and comprehensive benefits.

Competenze

• 1+ years of proven experience in inside sales, telemarketing, or a related field
• Bilingual English-Spanish is required
• Excellent communication and relationship-building skills
• Ability to work independently with minimal supervision
• Assertive and target-driven approach; stress resilience; client orientation
• Advanced MS Excel skills; detail orientation; team-oriented, able to multi-task

Mansioni

• Create and nurture strong relationships with agents to ensure long-lasting collaboration with Ria
• Act as a problem-solver when agents face issues with day-to-day Ria business
• Self-organize a weekly plan to meet targets
• Provide or update branding solutions for agents per Marketing guidelines
• Support agents with troubleshooting equipment and processes
• Increase sales and market share of core products (money transfers, money orders, mobile top-ups, bill payment, check cashing)
• Analyze reports and market data to reinforce performance trends and capitalize on opportunities
• Recommend pricing and agent commissions based on data
• Support compliance across departments and generate analytical sales forecasts
• Develop strategies and action plans to increase transactions and revenue
• Initiate high-volume outbound calls to develop and maintain agent relationships

Conoscenze

Bilingual English/Spanish

Inside sales

Communication

Relationship building

Self-motivation

Assertiveness

Stress resilience

Client orientation

Analytical thinking

MS Excel

Detail oriented

Team player

Multi-tasking

Formazione

High School diploma or higher

Strumenti

Descrizione del lavoro

Description

The Inside Sales Representative is responsible for identifying business relationships and opportunities by increasing our transactions and gross profit with existing Agents. This position reports directly to the Revenue Manager. The Inside Sales Representative position requires excellent communication skills to meet the business needs of our Ria Agents. Ria manages win-win partnerships with small and medium-sized Agents that offer money transfers, money orders, mobile top-ups, bill payment, and check cashing services at an affordable price. This position will be focused on growing specific corridors, mostly through phone calls, emails, etc. The Inside Sales Representative calls agents daily, finds opportunities weekly, and meets monthly transactions and gross profit targets.

Responsibilities Include But Are Not Limited To The Following

• Create and nurture strong relationships with the portfolio of agents to ensure a long-lasting business collaboration with Ria.
• Act as a problem-solver when agent faces issues with their day-to-day Ria business.
• Self-organize a smarty-structured weekly plan to meet set targets.
• Know how to resolve anything from system queries.
• Provide or update branding solutions for existing agents in accordance with Marketing Department’s guidelines.
• Support new and existing agents and assist them with troubleshooting equipment.
• Increase sales and market share of existing products (money transfers, money orders, mobile top-ups, bill payment, and check cashing)
• Analyze company reports and market data to address, reinforce and correct performance trends to capitalize on market opportunities for new and existing Agents.
• Provide and execute fact-based recommendations on product pricing (customer fee and foreign exchange rates) and Agent commissions.
• Support various departments at headquarters to ensure that Agents comply with company policies, compliance guidelines and procedures.
• Supporting sales and finance teams by providing analytical reporting and sales forecast.
• Develop strategies and execute action plans that will help the company increase transactions and maximize revenue.
• Initiate a high volume of outbound calls to develop and maintain relationships with our agents.

Requirements

• We are looking for a bilingual speaker English - Spanish
• 1 or more years of proven experience in inside sales, telemarketing, or a related field
• Excellent communication and relationship building skills
• Ability to work individually and with minimal supervision
• Assertiveness and target driven approach
• Stress resilience
• Client orientation
• Analytical thinking
• Advanced MS Excel skills
• Detail oriented, team player, ability to multi-task.

Education

• High School diploma or higher education preferred

Job Competencies

• Client Orientation
• Initiative, Innovation & Risk management/taking
• Communication & Influence
• Stress Resilience
• Analytical Thinking

Benefits: Our package includesCompetitive monthly salary $19,500 gross. 5% food vouchers. 30 days bonus. 15 days of initial vacation. life insurance. Free access to our Gym. Dynamic and collaborative work environment. Cutting-edge tools and technology to make work easier. Free English and French classes Work-life Balance.

Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.