Inside Sales Operations Specialist

Daimler Vehículos Comerciales Mexico, S. de R.L. de C.V.; Ciudad de México; Presencial; MXN 350.000 - 550.000; Jornada completa

Descripción de la vacante

Daimler Truck AG in Mexico seeks a Direct Ship Support Specialist to back aftermarket sales and deliver high-quality customer service to our Dealer network. You will own Direct Ship APC tickets, provide order tracking, ETA estimates and handle cancellations, while coordinating with DTNA Inside Sales and District Parts Managers.

Key tasks include processing Direct Ship orders, generating weekly exception reports, and improving processes and systems to raise CX.

Formación

• Proficient in MS Office; SAP knowledge; fluent English.
• Fluent in English; Spanish at C1 level.
• Strong communication, decision making and problem solving.

Responsabilidades

• Provide parts sales support for Direct Ship orders.
• Drive continuous improvement of processes, systems and customer service.
• Primary owner for Direct Ship APC tickets: tracking, ETA, cancellations.
• Weekly order exception reports for Direct Ship issues.
• Manage Direct Ship vendor inbox and resolve supplier issues.
• Support internal partners, including DTNA Inside Sales and District Parts Managers.

Conocimientos

English proficiency (C1)

Effective communication

Decision making

Analysis and problem solving

Planning and organization

Influence and negotiation

Information technology application

Educación

Business Admin or Supply Chain

Herramientas

Excel

PowerPoint

Outlook

Word

OneNote

SAP

Descripción del empleo

Daimler Truck AG group is the leader in the global automotive industry with more than 120 years of experience in 200 countries. Our people reflect the company values: Passion, Respect, Integrity and Discipline; we are looking for engaged individuals to join this diverse group, which manages ever-changing challenges. Daimler Truck, a leading and pioneering group worldwide in the automotive industry with more than 120 years and presence in more than 200 countries. In Mexico it has the divisions of: Daimler Truck, Daimler Truck Buses and Daimler Truck Financial Services. In our people, we can reflect our corporate values: Our customers success is our success, moving at the speed of right, one team best team, and we are looking for highly committed individuals to join the group in an environment of diversity and constant challenges. Objective of the position: Supports DTNA’s Aftermarket sales by proactively managing Direct Ship supply chain, and providing industry leading customer service to our Dealer network. This position will drive continuous improvement to help improve processes, output and customer experience (CX).

Objective of the position

• Provide parts sales support for Direct Ship (D/S) orders
• Drive continuous improvement including processes, systems and customer service
• Primary owner of Direct Ship APC’s, which includes providing order tracking information, estimated ship date, order cancellations, and other miscellaneous request
• Weekly order exception reports related to Direct Ship order issues
• Manage Direct Ship vendor inbox, which includes resolving supplier issues related to orders
• Provide support for internal partners, including DTNA Inside Sales and District Parts Managers

Indispensable Requirements

Proficient and Microsoft office applications (Excel, Power Point, Outlook, Word, One Note and SAP) Must speak fluent English. English level: C1 Spanish level: C1

• - Effective communication
• - Decision making
• - Analysis and problem solving
• - Application of information technologies
• - Influence and negociation
• -Planning and organization

Academic Knowledge: Business Admin or Supply Chain is prefer.

At Daimler Truck we are united in our purpose “We work for all who keep the world moving”. This motivates us to pursue our common goal: leading sustainable transportation. However, our impact as a global transportation company depends entirely on the impact of each individual at Daimler Truck. That’s why we ensure that our people are encouraged and empowered to show their full impact. We promote diversity and stand for an inclusive corporate culture. We value the individual strengths of our employees, because these lead to the best team performance and thus to the success of our company. You can be your true self at Daimler Truck. Inclusion and equal opportunities are important to us. We welcome applications from people of all cultures, generations, physical appearance, phases of life, sexual orientation, gender identity, sexual expression, people with disabilities and people from any underrepresented group.

Main Functions

Direct Ship APC ticket escalation and customer service, which includes Dealer request for estimated ship dates, tracking information and order cancellation Primary owner for Vendor Inbox; work with third party vendors to ensure orders are being processed in a timely manner. This inbox is our primary communication tool for suppliers Weekly order exception reports: clear all Direct Ship reports related to purchase orders issues, parked invoices, and more. Monitor and manage supplier performance, incluiding leading supplier escalation meetings and follow up and corrective actions, onboarding suppliers regarding new initiatives.

#Trucks Work Location Opportunity

Daimler Trucks AG is firmly committed to developing a work environment that supports empowerment and inclusion for our current and future employees. We recognize that our ability to adapt will enable us to compete for a broader range of talent. Additionally, our business and the people who work within it will be successful and profitable if we remain agile and flexible in our approach to work. To continue to build a great place to work for all, we are committed to a culture that supports flexibility and encourages a positive working environment that achieves the needs of our business and employees. Diversity allows us to employ people with different experiences, abilities and points of view, and that is what enhances our culture and brings us to the forefront among the top global companies. At Daimler, we value the diversity between our employees. In order to enrich the culture, Daimler acknowledges the importance of including people with different points of view and lifestyles into our company. When we select our talent, we focus on abilities; we don’t discriminate based on ethnicity, nationality, gender, race, age, disability, social condition, health, religion, immigrant status, opinions, sexual orientation, gender identity or gender expression, marital status, university or appearance. Exceed your expectations and get ready to be part of our team!

Additional Information SHAPE YOUR FUTURE. CHANGE THE WORLD. Are you ready to join the inspired people who are helping shape the future of commercial vehicle manufacturing? Our employees enjoy lucrative benefits, competitive salaries and the opportunity to work in jobs across many functions—mechanical engineering and electrical engineering, accounting, sales & marketing, IT and more—both within our company and in our offices around the world.