Inrernational Credit & Collections Specialist

Veritiv; Chihuahua; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Veritiv in Chihuahua, Mexico, is seeking a Collections Specialist to manage payments from US and international customers and reduce delinquency on assigned accounts.

You will collaborate with sales and customer service to resolve disputes, process payments, and provide timely reporting to AR management. The role emphasizes accuracy, compliance, and continuous process improvement.

Responsabilidades

• Collect payments and reduce delinquency for assigned accounts.
• Provide customer service regarding collection issues; follow up on open invoices and discrepancies.
• Follow up on disputes to resolve and clear the account.
• Monitor and maintain assigned accounts; calls, adjustments, write-offs, reconciliations, and payment plans.
• Influence external clients to take desired actions.
• Coordinate with Credit and Collection Manager to approve shipment releases from credit holds.
• Assist other departments (sales, customer service) for proper follow-up on interactions with C&C.
• Process credit card payments as required and ensure approvals.
• Communicate with sales and customer service on account issues in a timely manner.
• Prepare overdue/ delinquent portfolio reports and uncollected invoices for weekly reviews with Credit and Collection Management.
• Update client databases related to payments or contact information.
• Support process-improvement initiatives and revise AR-collections SOPs as needed.
• Lead cross-functional projects to improve business results and expand better practices.
• Provide timely weekly, monthly, and quarterly reporting of key metrics to AR manager.

Descripción del empleo

• Collections of payments from US and International customers.
• Accountable for reducing delinquency for assigned customer accounts
• Provide customer service regarding collection issues, follow up on the open invoices and short payments or/and any discrepancy with customers to be correctly resolved.
• Follow up on disputes to get thems resolved and have cleared the account of the customers assigned.
• Monitor and maintain assigned accounts -- customer calls, account adjustments, small balance write offs, customer reconciliations and all the payments plans to get their current balance (goal-oriented)
• Influence external client to take desired actions by using techniques appropriate to the situation
• Review and coordinate with the Credit and Collection Manager to approve release of shipment to customers in credit hold.
• To guide and attend to dif depts. as well as sales, customer services, etc. for the correct follow up to their interaction with the C&C department
• Process credit card payments as required and be sure they are approved.
• Communicate and follow up effectively with sales and customer service departments regarding customer accounts issues on a timely basis.
• Prepare an overdue/delinquent portfolio report, uncollected invoices and prevention of accounts under a risk of delinquency for a weekly meeting review with Credit and Collection Management.
• Update clients database related to payments or contact information.
• Perform additional related projects, account reconciliation responsibility as requested by department Manager.
• Continuously offer efficient process improvement recommendations and revise or create Accounts Receivable- collections work Instructions as requested by the department Manager.
• Lead and support cross-functional projects to improve business results and expand the implementation of better business practices.
• Responsible for timely communication of weekly, monthly and quarterly reporting of key measures to AR manager.
• The functions listed above are illustrative but not limited and could change according to the company and department needs.

Veritiv is an Equal Opportunity/Affirmative Action employer.

EEO Policy US | EEO Policy Mexico

This description does not attempt to define the job's essential functions as defined by applicable disabilities law.