Collections Analyst

Vinmar International; Mérida; Presencial; MXN 180.000 - 340.000; Jornada completa

Descripción de la vacante

Vinmar International in Mérida, Mexico is seeking a Collections Analyst for a six-month assignment. The role focuses on monitoring receivables, evaluating payment behavior, and recovering past-due amounts in line with credit policies.

You will review open accounts, follow up with customers, and coordinate with Sales, Customer Service, and Credit teams. The position reports to the Senior Credit Analyst and emphasizes risk mitigation through disciplined collection actions.

Formación

• Three years of experience in collections, credit, or receivables management.
• Fluent in Spanish; Portuguese and/or English is a plus.
• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• Proficiency in Microsoft Office and ERP systems (SAP or similar).
• Strong communication and negotiation skills to secure payments and resolve disputes.

Responsabilidades

• Monitor customer accounts and track outstanding receivables (AR aging) to ensure timely payments.
• Analyze customers' payment behavior, historical trends, and account activity to identify risks.
• Follow up with customers via calls, meetings, emails to obtain payment commitments.
• Coordinate with Sales, Customer Service, and Credit teams to resolve disputes and unblock payments.
• Develop and execute collection strategies and action plans to recover payments and reduce past-due exposure.
• Escalate delinquent or high-risk accounts to management and support recovery actions.

Conocimientos

Collections

Negotiation

Spanish fluency

Communication

Educación

Bachelor's degree in Finance, Accounting, Business Administration, or related field

Herramientas

SAP

Microsoft Office

Descripción del empleo

This is a temporary assignment with an anticipated duration of approximately six months, subject to the needs of the project.

The role of a Collections Analyst involves actively monitoring customer accounts and managing the collection of outstanding receivables to ensure timely cash flow and minimize credit risk exposure. The position requires evaluating customer payment behavior, identifying overdue balances, and taking appropriate actions to recover past-due amounts in line with company credit policies.

The Collector Analyst is responsible for reviewing open accounts, following up with customers on outstanding invoices, and coordinating with internal teams to resolve payment issues or disputes. The role also includes recommending collection strategies, negotiating payment plans when necessary, and escalating high-risk accounts to management.

Additionally, the position requires preparing and presenting collection updates, account status, and recovery actions to management, supporting decision-making and ensuring adherence to Vinmar's credit management framework, which emphasizes continuous monitoring, collection control, and risk mitigation.

Reports to the Senior Credit Analyst.

Responsibilities:

Monitor customer accounts and track outstanding receivables (AR aging) to ensure timely payments and compliance with approved credit terms. Analyze customers' payment behavior, historical trends, and account activity to identify potential risks or delays in collections. Maintain responsibility for assigned portfolio of accounts, ensuring continuous follow-up and escalation of overdue balances. Monitor customers' creditworthiness through payment performance and financial updates, identifying early warning signs of default or deterioration. Review and analyze account data, including: Customer payment history Open invoices and disputes Credit limits and exposure to support effective collection actions and minimize risk. Contact customers regularly (calls, meetings, emails) to follow up on overdue balances, obtain payment commitments, and resolve discrepancies. Coordinate with Sales, Customer Service, and Credit teams to resolve disputes and unblock payments. Develop and execute collection strategies and action plans to recover outstanding payments and reduce past-due exposure. Negotiate payment plans or revised payment arrangements in line with company policies and insurance requirements. Escalate delinquent or high-risk accounts to management and support recovery actions, including insurance or legal processes when applicable

Requirements

Three years of experience in collections, credit, or receivables management, with exposure to customer follow-up and payment negotiations. Fluent in Spanish; Portuguese and/or English is a plus. Bachelor's degree in Finance, Accounting, Business Administration, or related field Proficiency in: Microsoft Office (Excel, PowerPoint, Word) ERP systems (SAP or similar) for tracking receivables and account activity Strong communication and negotiation skills, with the ability to interact directly with customers to secure payments and resolve disputes.