Ingeniero de Voz sobre IP (VoIP) y Comunicaciones Unificadas

Placements24; Hermosillo; Hybrid; MXN 2,100,000 - 2,520,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Remote work environment

Company laptop provided

Career progression

Team collaboration culture

Retirement savings plan

Job summary

Placements24 is seeking an Ingeniero de Voz sobre IP (VoIP) y Comunicaciones Unificadas for a fully remote role in Mexico. You will design, implement, and support VoIP/UC infrastructure, ensuring reliable communication for employees. Strong SIP/H.323/RTP knowledge and UC platform experience are required.

The role emphasizes configuring SBCs, IP phones, and gateways, plus collaborating with network teams to optimize voice traffic. Certifications such as CCNA Voice or CCNP Collaboration are a plus.

Qualifications

• Bachelor's degree in Computer Science, Telecommunications, Information Technology, or related field.
• 4+ years of experience with VoIP and Unified Communications systems.
• In-depth knowledge of VoIP protocols SIP, H.323, RTP, RTCP.
• Experience with major UC platforms (Cisco UC, Microsoft Teams Voice, Avaya).
• Strong IP networking knowledge: QoS, VLANs, routing; SBC experience desirable.
• Relevant certifications (CCNA Voice, CCNP Collaboration, Microsoft Teams Voice) are a plus.

Responsibilities

• Design, deploy, and manage VoIP and UC systems and platforms.
• Configure and maintain telephony hardware and software (IP phones, gateways, SBCs).
• Troubleshoot voice quality issues, routing problems, and outages.
• Monitor performance and availability of VoIP/UC services.
• Develop documentation for configurations and procedures.

Skills

VoIP knowledge

UC platforms

Networking

Troubleshooting

Remote collaboration

Independent work

Education

Bachelor's degree in Computer Science/Telecommunications/IT

Tools

Cisco UC

Microsoft Teams Voice

Avaya

SBCs

IP phones/Gateways

Job description

About the Role

Our client is seeking a skilled Ingeniero de Voz sobre IP (VoIP) y Comunicaciones Unificadas to join their remote technical team. This is a fully remote position, allowing you to work from any location in Mexico. You will be responsible for the design, implementation, and ongoing support of the company's VoIP and unified communications infrastructure, ensuring reliable and efficient communication services for employees. This role requires a strong understanding of VoIP protocols, telephony systems, and related network technologies.

Key Responsibilities

• Design, deploy, and manage VoIP systems and unified communications platforms (e.g., Cisco CallManager, Microsoft Teams Voice, Avaya).
• Configure and maintain telephony hardware and software, including IP phones, gateways, and session border controllers (SBCs).
• Troubleshoot and resolve voice quality issues, call routing problems, and system outages.
• Monitor the performance and availability of VoIP and UC services.
• Develop and maintain documentation for VoIP and UC configurations and procedures.
• Collaborate with network engineering teams to ensure optimal performance of underlying IP networks for voice traffic.
• Implement and manage UC features such as presence, instant messaging, and video conferencing.
• Plan and execute upgrades and migrations of VoIP and UC systems.
• Provide technical support and guidance to end-users and IT staff regarding UC solutions.
• Stay current with industry trends and best practices in VoIP and unified communications.

Requirements

• Bachelor's degree in Computer Science, Telecommunications, Information Technology, or a related field.
• 4+ years of experience specifically with VoIP and Unified Communications systems.
• In-depth knowledge of VoIP protocols such as SIP, H.323, RTP, and RTCP.
• Experience with major UC platforms like Cisco UC, Microsoft Teams Voice, Avaya, or similar.
• Strong understanding of IP networking, including QoS, VLANs, and routing.
• Experience with Session Border Controllers (SBCs) is highly desirable.
• Excellent troubleshooting and problem-solving skills, particularly for voice quality issues.
• Strong communication and collaboration skills for effective remote work.
• Relevant certifications (e.g., CCNA Voice, CCNP Collaboration, Microsoft Teams Voice Certifications) are a plus.
• Ability to work independently and manage multiple priorities in a remote setting.

Benefits

• Competitive salary and comprehensive benefits package.
• Generous opportunities for professional development, training, and certifications.
• Flexible and supportive remote work environment.
• Opportunity to work with modern communication technologies.
• Company-provided laptop and necessary software.
• Clear career progression paths.
• Collaborative and innovative team culture.
• Retirement savings plan with company match.