Infrastructure Operations Engineer

Jobgether; México; Remote; MXN 1.114.000 - 1.672.000; Vollzeit

Benefits dieser Stelle

Fully remote work worldwide

Flexible working hours

24 paid vacation days annually

10 national holidays

Unlimited sick leave

Private medical insurance contribution

Co-working and gym reimbursement

Professional development budget

Challenging infrastructure projects

Remote-first culture

Zusammenfassung

Jobgether is seeking an Infrastructure Operations Engineer based in Mexico for a fully remote, international environment. You will maintain Linux-based infrastructure across bare-metal, private cloud, and public cloud environments, handling incidents, provisioning hosts, and contributing to automation and documentation.

The role emphasizes ownership, proactive problem solving, and collaboration with distributed teams, with strong English communication and a focus on reliable service availability.

Qualifikationen

• Hands-on experience troubleshooting Linux systems in production-like environments (RHEL preferred).
• Strong networking knowledge: TCP/IP, DNS, HTTP, TLS, and related troubleshooting.
• Practical experience with at least one virtualization platform or cloud environment.
• Ability to independently manage incidents and support tickets with clear technical findings.
• Experience implementing standard production changes with rollback and verification.
• Familiarity with Bash or Python for automation scripts and small improvements.
• Experience using AI assistants to aid troubleshooting and documentation, with validation before production use.
• Strong written and spoken English for asynchronous, remote work.

Aufgaben

• Manage onboarding/offboarding and access requests per security procedures.
• Own Linux and infrastructure requests from triage to resolution or escalation.
• Perform host provisioning and production-server changes across bare-metal, private cloud, and public cloud.
• Troubleshoot DNS issues and perform DNS/domain changes per guidelines.
• Implement firewall and OS changes with rollback and verification.
• Monitor performance, investigate alerts, and respond to incidents with business impact in mind.
• Keep stakeholders informed with progress updates until service recovery is confirmed.
• Improve alert routing and ownership; reduce alert noise where possible.
• Manage Jira requests with priority and clear communication.
• Deploy standard infrastructure services per runbooks, escalate architectural decisions as needed.
• Maintain clear operational documentation and runbooks.

Kenntnisse

Linux troubleshooting

Networking basics

Virtualization / Cloud

Incident management

Automation with Bash/Python

English communication

AI-assisted troubleshooting

Tools

OpenNebula

KVM

Terraform

GitLab CI

Jenkins

Ansible

FreeIPA/LDAP

Jobbeschreibung

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Infrastructure Operations Engineer based in Mexico.

As an Infrastructure Operations Engineer, you will play a key role in maintaining, supporting, and improving reliable Linux-based infrastructure across diverse cloud and production environments. You will ensure the smooth operation of critical systems, internal services, and network infrastructure while providing effective technical support to distributed teams. Working across bare-metal servers, private cloud, and public cloud platforms, you will troubleshoot incidents, manage infrastructure changes, and optimize day‑to‑day operations. You will also contribute to automation initiatives, strengthen operational documentation, and improve recurring processes. Collaborating with remote colleagues, you will take ownership of technical requests from initial investigation through verified resolution. This is an excellent opportunity to develop your expertise in Linux infrastructure within a remote-first, international, and technology-driven environment.

Accountabilities

• Manage employee onboarding, offboarding, and access-management requests in accordance with established security procedures, ensuring appropriate approvals, least-privilege access, and verification of completed actions.

• Take ownership of common Linux and infrastructure requests and incidents, from initial triage and troubleshooting through resolution or escalation to the appropriate technical owner.

• Perform standard host provisioning and production-server changes across bare-metal infrastructure, private cloud, and public cloud environments, following approved procedures and escalating non-standard requirements.

• Troubleshoot DNS-related issues and execute authorized DNS and domain-management changes in accordance with established operational guidelines.

• Implement approved firewall and operating-system changes, ensuring appropriate rollback procedures and post-change verification.

• Monitor infrastructure performance, investigate alerts, and respond to operational incidents while prioritizing actual service availability and business impact.

• Keep stakeholders and requesters informed throughout incident resolution, providing regular updates until service recovery has been confirmed.

• Distinguish genuine infrastructure issues from alert noise and improve alert routing, escalation paths, and ownership where necessary.

• Manage Jira requests according to agreed priorities and response times, ensuring clear communication and consistent follow-up.

• Deploy standard infrastructure services using approved specifications, procedures, and operational runbooks, escalating architectural or design decisions when required.

• Maintain clear and accessible technical documentation to support recurring operational activities and ensure effective team coverage.

• Identify opportunities to improve operational efficiency through small-scale automation, particularly across onboarding, offboarding, access management, and access-review processes.

• Collaborate with infrastructure colleagues in a distributed environment to maintain service reliability, security, and continuous operational improvement.

Requirements:

• Hands‑on experience troubleshooting Linux systems in a professional or production‑like environment, with preference for Red Hat Enterprise Linux (RHEL) family distributions.

• Good working knowledge of networking fundamentals, including TCP/IP, DNS, HTTP, and TLS, with the ability to identify and isolate operating‑system, network, and application‑level issues.

• Practical experience with at least one virtualization platform or cloud environment.

• Demonstrated ability to independently manage technical incidents and support tickets, including gathering evidence, assessing business impact, prioritizing tasks, communicating progress, verifying recovery, and escalating issues with clear technical findings.

• Experience implementing standard production changes safely, including rollback planning and post‑implementation verification.

• Ability to understand, maintain, and modify existing automation scripts or develop small improvements using Bash or Python.

• Practical experience using AI assistants to support troubleshooting, scripting, and technical documentation, with the ability to independently validate outputs before implementing production changes.

• Strong written and spoken English skills, with the ability to communicate effectively in an asynchronous, remote‑working environment.

• Excellent analytical and problem‑solving abilities, combined with a proactive approach to identifying and resolving technical issues.

• Strong sense of ownership, accountability, and attention to detail when managing infrastructure requests and operational responsibilities.

• Good communication and collaboration skills, with the ability to work independently while contributing effectively to a distributed technical team.

Nice-to-have:

• Experience with OpenNebula, KVM, or other private‑cloud and virtualization technologies.

• Familiarity with Ansible or other configuration‑management tools.

• Knowledge of infrastructure automation and deployment tools such as Terraform, GitLab CI, or Jenkins.

• Familiarity with Git and version‑control workflows.

• Experience administering identity and access‑management platforms such as FreeIPA, LDAP, or Google Workspace.

Benefits:

• Fully remote working environment, with the flexibility to work from anywhere worldwide.

• Flexible working hours, allowing you to organize your schedule around your personal and professional commitments.

• 24 paid vacation days annually.

• 10 additional national holidays.

• Unlimited sick leave.

• Financial compensation toward private medical insurance.

• Reimbursement for co‑working spaces and gym or sports activities.

• Dedicated professional development and education budget.

• Opportunities to work on interesting, challenging, and technically diverse infrastructure projects.

• Strong focus on continuous learning, career development, and technical growth.

• Opportunity to receive a reward for innovative ideas that have the potential to be patented.

• Collaborative, remote‑first working culture that encourages ownership, knowledge sharing, and mutual support.