Senior IT Infrastructure Engineer ID92977

AgileEngine, LLC.; Santiago de Querétaro; Hybrid; MXN 1.629.000 - 2.172.000; Vollzeit

Benefits dieser Stelle

Professional growth

Competitive compensation: USD-based

Exciting projects

Flextime

Zusammenfassung

AgileEngine in Querétaro, Mexico, seeks a Senior IT Infrastructure Engineer to design, operate, and improve the systems behind critical business services across on-premises, cloud, and hybrid environments. You will administer Windows and Linux servers, virtualization, storage, backup, and monitoring, while advancing automation with PowerShell, Python, Terraform, and Ansible.

Strong collaboration with security, network, and vendor teams is expected, plus on-call rotations and rigorous

Qualifikationen

• Bachelor's degree or equivalent practical experience in CS/IT/Engineering.
• 4+ years designing and supporting enterprise IT infrastructure.
• Strong Windows and Linux server administration, virtualization, storage, backup, monitoring, and troubleshooting.
• Experience with cloud infrastructure and identity, security, and access services.
• Experience with Active Directory and service-account management.
• Infrastructure lifecycle management, patching, incident handling, and documentation.
• Ability to plan, assess risk, rollback changes, and communicate clearly.
• Proven ability to troubleshoot complex infra issues and automate processes.

Aufgaben

• Design, implement, maintain, and troubleshoot enterprise infrastructure across on-prem, data centers, cloud, and sites.
• Administer Windows and Linux servers, virtualization, storage, backup, and core services.
• Support AWS, Azure, or other cloud infra with dependencies, access controls, monitoring, and readiness.
• Manage identity and access services including Active Directory and cloud identities.
• Plan upgrades, migrations, patching, capacity expansions, and decommissioning.
• Monitor health, performance, capacity, backup status, and security signals; address risks proactively.
• Lead root-cause analyses and corrective actions for incidents.
• Develop automation with PowerShell, Python, Bash, Terraform, Ansible, etc.
• Maintain diagrams, inventories, standards, runbooks, and recovery procedures.
• Participate in on-call rotations and change-management activities.
• Collaborate with security, network, cloud, application, and vendor teams.

Kenntnisse

Windows Server

Linux Server

Virtualization

Storage & Backup

Monitoring

Cloud Infra

Active Directory

Automation

Change Management

Networking basics

Ausbildung

Bachelor's degree in CS/IT/Engineering

Equivalent practical experience

Tools

VMware

Nutanix

AWS

Azure

PowerShell

Python

Bash

Ansible

Terraform

Jobbeschreibung

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a Senior IT Infrastructure Engineer to design, operate, and improve the systems and infrastructure behind corporate IT services and business applications.

MUST HAVES

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• 4+ years of progressive experience designing, implementing, and supporting enterprise IT infrastructure.
• Strong experience with Windows and Linux server administration, virtualization, storage, backup, monitoring, and troubleshooting.
• Experience supporting cloud infrastructure and understanding dependencies across compute, storage, networking, identity, and security services.
• Experience with Active Directory or comparable identity platforms, enterprise authentication, privileged access, and service-account management.
• Experience with infrastructure lifecycle management, patching, vulnerability remediation, change control, incident management, and technical documentation.
• Demonstrated ability to troubleshoot complex infrastructure issues across multiple technology layers and teams.
• Experience building or maintaining automation and repeatable operational processes.
• Ability to create clear implementation plans, assess risk, define rollback procedures, and execute changes in a controlled manner.
• Strong written and verbal communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders.
• Ability to prioritize competing work, take ownership of outcomes, and operate effectively in a regulated or security-conscious environment.

NICE TO HAVES

• Experience with VMware, Nutanix, or comparable virtualization and hyperconverged infrastructure platforms.
• Experience with AWS infrastructure services, cloud security, cloud cost awareness, and infrastructure-as-code practices.
• Experience with Microsoft 365, endpoint or systems-management platforms, configuration management, and enterprise monitoring tools.
• Experience with enterprise backup and recovery platforms, immutable backups, recovery testing, and off-site or cloud-based protection.
• Experience with PowerShell, Python, Bash, Ansible, Terraform, or comparable automation tools.
• Experience in healthcare, medical device, life sciences, or another regulated industry.
• Familiarity with ITIL practices, security frameworks, audit evidence, and formal change-management processes.
• Relevant certifications such as Microsoft, AWS, VMware, Nutanix, ITIL, or comparable credentials.

WHAT YOU WILL DO

• Design, implement, maintain, and troubleshoot enterprise infrastructure across on-premises environments, data centers, cloud platforms, and business locations.
• Administer and support Windows and Linux servers, virtualization platforms, storage, backup systems, file services, and core infrastructure services.
• Support AWS, Azure, or comparable cloud infrastructure, including compute, storage, networking dependencies, access controls, monitoring, and operational readiness.
• Support identity and access services, including Active Directory, cloud identity, authentication, authorization, group and service-account management, and integrations with enterprise applications.
• Plan and execute infrastructure upgrades, migrations, patching, lifecycle replacements, capacity expansions, and decommissioning activities.
• Monitor infrastructure health, availability, performance, capacity, backup status, and security signals; investigate trends and address risks proactively.
• Respond to infrastructure incidents and escalations, lead root-cause analysis, and implement corrective and preventive actions.
• Develop and maintain automation using PowerShell, Python, Bash, Terraform, Ansible, or comparable tools to improve reliability and reduce manual work.
• Maintain accurate architecture diagrams, asset inventories, configuration standards, dependency maps, runbooks, recovery procedures, and knowledge-transfer materials.
• Build and maintain reliable backup coverage through cross-training, paired operations, structured handoffs, and current documentation for systems owned across the team.
• Support disaster recovery and business continuity planning, including recovery testing, backup validation, restoration procedures, and recovery-time objectives.
• Partner with security, network, cloud, application, service desk, compliance, and vendor teams on technical issues and delivery initiatives.
• Apply disciplined change, incident, problem, and request-management practices, including risk assessment, testing, approvals, communications, and rollback planning.
• Support audit, security, vulnerability-management, access-review, and compliance activities for infrastructure services.
• Participate in an on-call or after-hours support rotation as required.

PERKS AND BENEFITS

• Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
• Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
• Exciting projects: Modern solutions with Fortune 500 and top product companies.
• Flextime: Flexible schedule with remote and office options.