Information Security Incident Response Manager

NTT DATA, Inc.; Monterrey; Remote; MXN 900,000 - 1,200,000; Full time

Job summary

NTT DATA is seeking an Information Security Incident Response Manager to join our team in Remote, México. You will lead incident response efforts, manage security breaches, and coordinate with a global team of cybersecurity professionals.

Responsibilities include 2nd level triage, access management, incident reporting, and developing procedures to strengthen defenses while aligning with business goals. This role requires advanced knowledge of SIEM/EDR and security best practices.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science or related field (preferred).
• SANS GIAC Security Essentials (GSEC) or equivalents preferred.
• SANS GIAC Certified Intrusion Analyst (GCIA) or equivalents preferred.
• SANS GIAC Certified Incident Handler (GCIH) or equivalents preferred.

Responsibilities

• Manages the prevention and resolution of security breaches and ensure incident and problem management processes are initiated.
• Performs access management activities according to the policy.
• Implements and discusses security service audit schedules, review access authorization and perform the required access controls and testing to identify security weaknesses.
• Interacts with a global team of Cyber Security Analysts and specialists.
• Manages 2nd level triaging of security alerts, events, and notifications.
• Manages notifications of internal and/or external teams according to agreed alert priority levels, and escalation trees.
• Communicates status of response, resolution and final root cause analysis to the appropriate stakeholders.
• Follows and updates established and/or ad-hoc processes and work instructions and create procedures where deficiencies are identified.
• Logs, manages and coordinates service requests through to resolution including the identification, isolation, resolution and escalation of IT infrastructure faults.
• Maintains an understanding of current and emerging threats, vulnerabilities, and trends.

Skills

Incident response leadership

Threat analysis

Communication with stakeholders

Critical thinking

Policy compliance

Education

Bachelor’s degree in IT/CS

Tools

SIEM

IPS

Wireshark

tcpdump

EDR software

Job description

Req ID: 391517

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Information Security Incident Response Manager to join our team in Remote, México (MX-MEX), Mexico (MX).

Key Responsibilities

• Manages the prevention and resolution of security breaches and ensure incident and problem management processes are initiated.
• Performs access management activities according to the policy.
• Implements and discusses security service audit schedules, review access authorization and perform the required access controls and testing to identify security weaknesses.
• Interacts with a global team of Cyber Security Analysts and specialists.
• Manages 2nd level triaging of security alerts, events, and notifications.
• Manages notifications of internal and/or external teams according to agreed alert priority levels, and escalation trees.
• Communicates status of response, resolution and final root cause analysis to the appropriate stakeholders.
• Follows and updates established and/or ad-hoc processes and work instructions and create procedures where deficiencies are identified.
• Logs, manages and coordinates service requests through to resolution including the identification, isolation, resolution and escalation of IT infrastructure faults.
• Maintains an understanding of current and emerging threats, vulnerabilities, and trends.

Knowledge and Attributes

• Advanced understanding of End Point Protection Software.
• Advanced understanding of Enterprise Detection and Response software.
• Advanced knowledge of technological advances within the information security arena.
• Advanced understanding of inter-relationships in an overall system or process.
• Advanced knowledge of information security management and policies.
• Advanced understanding risk management principles and frameworks is crucial for prioritizing and addressing security incidents
• Advanced understanding of the organization's business operations, goals, and objectives enables the analyst to align incident response efforts with the broader business strategy.
• Ability to effectively communicate technical information to both technical and non-technical stakeholders, and end-users, as well as working with cross-functional teams during incident response.
• Ability to think critically, analyze information, and solve medium to complex problems.

Academic Qualifications and Certifications

• Bachelor’s degree or equivalent in Information Technology, Computer Science or related preferred.
• SANS GIAC Security Essentials (GSEC) or equivalent preferred.
• SANS GIAC Certified Intrusion Analyst (GCIA) or equivalent preferred.
• SANS GIAC Certified Incident Handler (GCIH) or equivalent preferred

Required Experience

• Advanced experience in a Technology Information Security Industry.
• Advanced experience or knowledge of SIEM and IPS technologies.
• Advanced experience with Wireshark or tcpdump to identify normal and abnormal/malicious traffic patterns and behaviors.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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