Implementation Coordinator

MoneyGram; México; Presencial; MXN 360.000 - 480.000; Jornada completa

Descripción de la vacante

MoneyGram is seeking an Implementation Coordinator to drive onboarding workflows for partner applications and modifications. You will manage end-to-end processes, ensuring accuracy, compliance, and timely progression across systems.

The role requires 1+ years in operations or onboarding within financial services, with strong attention to detail and effective stakeholder communication. Experience with fintech tools and automated systems is a plus.

Formación

• Bachelor's degree preferred, or equivalent combination of education and experience in business, compliance, or technical fields.
• 1+ years of experience in operations, onboarding, or financial services (preferred).
• Experience in payments, fintech, or remittance environments is a plus.
• Familiarity with workflow tools, CRM systems, or onboarding platforms.

Responsabilidades

• Execute end-to-end onboarding workflows for assigned partners and ensure timely progression.
• Monitor application status across systems and address delays or bottlenecks.
• Ensure steps are completed per defined processes and SLAs.
• Validate partner information and maintain data integrity across platforms.
• Collaborate with Compliance, Operations, Credit, and Treasury to support onboarding.

Conocimientos

Operational judgment

Problem solving

Attention to detail

Multitasking

Communication skills

Stakeholder coordination

Automation familiarity

Educación

Bachelor's degree

Herramientas

CRM systems

Workflow tools

Onboarding platforms

Descripción del empleo

At MoneyGram, we're combining the strength of a trusted global brand with the agility of a tech-forward, growth driven culture. With 80+ years of experience and a presence in more than 200 countries and territories, we've built a foundation of stability and trust to help millions of people around the world send funds quickly, securely, and affordably.

We're looking for bold thinkers, builders, technologists, and sellers who want real ownership of their work, thrive in collaborative environments, and are energized by solving complex challenges. Here, you'll have the opportunity to make a measurable impact - fast.

If you're eager to shape the future of cross-border payments and financial services, join us as we transform how the world moves money.

At MoneyGram, we connect the world by making cross-border money transfers seamless, affordable, and secure for everyone. We are seeking an Implementation Coordinator. This role is responsible for executing and managing onboarding workflows for partner applications and existing partner modifications. This role ensures that applications progress efficiently through automated due diligence and partner configuration processes, while maintaining high standards of accuracy, compliance, and operational discipline.

What you will get to do:

Workflow Execution & Monitoring

• Execute end-to-end onboarding workflows for assigned partners, ensuring timely progression through each stage
• Monitor application status across systems and proactively address delays or bottlenecks
• Ensure all required steps are completed in accordance with defined processes and SLAs
• Monitor performance of new partners through established timeline

Automation & System Interaction

• Utilize automated tools for due diligence, validation, and partner configuration setup
• Review system outputs for completeness and accuracy, identifying exceptions or discrepancies
• Trigger appropriate workflows and actions based on system results

Data Accuracy & Documentation

• Validate partner information and ensure data integrity across platforms
• Maintain complete and audit-ready documentation aligned with compliance requirements
• Ensure all onboarding records are properly captured within internal systems
• Identify missing information, inconsistencies, or process breakdowns
• Escalate issues to senior team members with clear context and supporting details
• Support resolution of workflow blockers to maintain onboarding momentum

Operational Support

• Collaborate with internal teams (Compliance, Operations, Credit, Treasury) to support onboarding activities
• Contribute to continuous improvement by identifying inefficiencies in workflows or systems

Other duties as assigned.

Who you are:

Education

• Bachelor's degree preferred, or equivalent combination of education and experience in business, compliance, or technical fields.

Experience

• 1+ years of experience in operations, onboarding, or financial services (preferred)
• Experience in payments, fintech, or remittance environments is a plus
• Familiarity with workflow tools, CRM systems, or onboarding platforms

Key Skills

• Strong operational judgment and problem-solving skills
• Ability to make decisions within structured guidelines
• High attention to detail and data accuracy
• Ability to manage multiple workflows in a fast-paced environment
• Effective communication and stakeholder coordination skills
• Comfort working with automated systems and interpreting system outputs

About MoneyGram

MoneyGram is a global payments network built to move money across borders with speed, simplicity and trust. Its omnichannel platform empowers consumers, developers and agents to transfer cash, fiat and stablecoin however it works best for them.

The company serves over 50 million customers a year across 200+ countries and territories, nearly half a million retail locations and a rapidly expanding digital ecosystem reaching billions of devices. As one of the most recognized and trusted names in global payments, MoneyGram continues to reinvent how money moves - helping people around the world support their loved ones and build better futures.